Missing settings

by TorinWooodle
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Original Post

Accepted Solution

Missing settings

★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Galaxy j5
OS Version 6.0.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 797839975
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug I want to sing in to Google play but I cant because I dont have all settings. Please help
Steps: How can we find the bug ourselves?
Connection Type
Please select your region Europe
Country Finland

As you can see I m missing settings 

Screenshot_20180926-190109.jpg
Message 1 of 6 (508 Views)

Accepted Solution

Re: Missing settings

Community Manager (retired)
Hi there,

Thanks for the report. We checked your account and it looks like you started the account when you were underage so that's why you are missing the Facebook and Google Play login options. We've raised this to the game team for review, but it will take some time to look into the legal aspect of it.

Apologies for the inconvenience.

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Message 4 of 6 (481 Views)

All Replies

Re: Missing settings

★★★ Novice

I typed my ally code wrong its 838-797-975

Message 2 of 6 (503 Views)

Re: Missing settings

★★★ Novice

I typed my ally code wrong its 838-797-975 

Message 3 of 6 (499 Views)

Re: Missing settings

Community Manager (retired)
Hi there,

Thanks for the report. We checked your account and it looks like you started the account when you were underage so that's why you are missing the Facebook and Google Play login options. We've raised this to the game team for review, but it will take some time to look into the legal aspect of it.

Apologies for the inconvenience.
Message 4 of 6 (482 Views)

Re: Missing settings

★★★ Novice
Do you know how long this will take? Even month?
Message 5 of 6 (448 Views)

Re: Missing settings

Community Manager (retired)
Unfortunately I cannot provide you with any timeframe.

Apologies for the inconvenience.
Message 6 of 6 (443 Views)