Missing rewards

by Numelael
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Original Post

Accepted Solution

Missing rewards

★★ Newbie

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Crystals debited for omega challenge but rewards not given
OS Version 11.3
Ally Code: (Find it here: http://bit.ly/AllyCode ) 312421487
What type of issue do you have? Missing Rewards
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug When attempting to refresh the third tier of the omega challenge yesterday the confirmation box did not disappear when I accepted the crystal charge (it made the sound effect but the box remained), I clicked it 6 times thinking it was a connection error and noting that the crystals shown at the top of the screen weren’t dropping. When I returned to the home screen I saw that 1200 crystals had been debited and the battle was available again. After completing the battle a second time I was unable to do a third refresh for the last omega.
Steps: How can we find the bug ourselves? Refresh the third tier of the omega challenge on 4/11/18, this happened once before as well but I did not report it then, seems to be quite intermittent (only happened twice in 1.5 years)
Connection Type Mobile
Please select your region North America
Country Canada

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Omega battle refresh debiting crystals but not allowing refresh, cost me 1200 crystals and 1 omega
OS Version iOS 11.3
Ally Code: (Find it here: http://bit.ly/AllyCode ) 312421487
What type of issue do you have? Missing Rewards
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug When attempting to refresh the third tier of the omega challenge yesterday the confirmation box did not disappear when I accepted the crystal charge (it made the sound effect but the box remained), I clicked it 6 times thinking it was a connection error and noting that the crystals shown at the top of the screen weren’t dropping. When I returned to the home screen I saw that 1200 crystals had been debited and the battle was available again. After completing the battle a second time I was unable to do a third refresh for the last omega.
Steps: How can we find the bug ourselves? Refresh the third tier of the omega challenge on 4/11/18, this happened once before as well but I did not report it then, seems to be quite intermittent (only happened twice in 1.5 years)
Connection Type Mobile
Please select your region North America
Country Canada

Message 1 of 2 (157 Views)

Accepted Solution

Re: Missing rewards

Community Manager (retired)
Hi there, thanks for the report. We will investigate this further.
Meanwhile, please create a help ticket from in game and our Customer Support team might be able to assist you with the extra crystals you might have been charged.
Thank you.

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Message 2 of 2 (200 Views)

All Replies

Re: Missing rewards

Community Manager (retired)
Hi there, thanks for the report. We will investigate this further.
Meanwhile, please create a help ticket from in game and our Customer Support team might be able to assist you with the extra crystals you might have been charged.
Thank you.
Message 2 of 2 (201 Views)