Missing rewards

[DarkEmipire]

Product: Command & Conquer: Rivals
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Pixel 3
OS Version 9
What is your Player ID? Einzbern#cjm5tj5Y
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Redeeming animation blacked out so I restarted the game then I wasn't able to redeem my rewards
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country Mexico

‌

I am unable to redeem my rewards due to the crate animation bugging out the rivals race animation

[EA_HighCommand]

Hi @DarkEmipire,

What rewards are we talking about exactly? And what is your Persona ID (found in Settings -> About)?

Usually, even if you don't see the animation (for whatever reason) the rewards are granted on the server-side correctly and being added to your account.

[DarkEmipire]

@EA_HighCommand Oh my ID is: 1003785864672.

And it was from the recent NOD rivals race. I believe I got first place since I was about 100 medals ahead and should have gotten at least 8K credits which is why I believe I didn't receive the payout. And I have no way of knowing which cards I would've gotten.

[EA_Grasshopper]

Hey @DarkEmipire thanks for your ID. I've looked into your accout and it looks like you actually finished 2nd in the last Nod race, someone must have snuck in front! :O

As for you rewards, I can confirm you received them and you got the following:

- 1840 credits

- 11 Commander Solomon cards

- 56 Riflemen cards

- 13 Missile Squad cards

- 3 Avatar cards

- 12 Basilisk cards

- 5 TickTank cards

Hope this helps!

[DarkEmipire]

@EA_Grasshopper That makes sense. Pretty insane they made all those medals!
Thanks for the confirmation