Missing rewards from Territory War (affecting several people in guild)

by cyricuss
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Missing rewards from Territory War (affecting several people in guild)

★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Xiaomi Mi A2, iPhone 8, iPad Air 2
OS Version Android 9, iOS 13, iOS 12.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 949-973-697
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I (among others in our guild) are missing rewards from the Territory War yesterday (09/23/19). This affects several people, but not everyone in our guild - Dark Førce One). We finished second place (sadly) if that is any help in narrowing down the bug. Never received the obligatory email containing the reward summary and it wasn't distributed silently either or we would have noticed based on total number of Zetas etc.
Steps: How can we find the bug ourselves? I am afraid you will need to check my account (and also investigate others in our guild) regarding received rewards and emails.
Connection Type Wifi
Please select your region Europe
Country Germany

Please see provided information.

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Re: Missing rewards from Territory War (affecting several people in guild)

Community Manager (retired)
@cyricuss Hey there, I sent you a PM with details on the rewards you received.

Thanks!

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Re: Missing rewards from Territory War (affecting several people in guild)

Community Manager (retired)
@cyricuss Hey there, I sent you a PM with details on the rewards you received.

Thanks!
Message 2 of 2 (168 Views)