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Re: Missing payout

by EA_UltraSlide
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Missing payout

★★★★ Apprentice

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Xs
OS Version Newest
Ally Code: (Find it here: http://bit.ly/AllyCode ) 836-456-338
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I went against number 1 from 4th place 2 minutes 15 seconds before payout. I finished and won the battle in 2 minutes and 10 seconds on the in game clock. Another player noticed that I was number one “when the church bell rang”. It’s not the first time I experience that the countdown timer does not match payout timer.
Steps: How can we find the bug ourselves? Play the game
Connection Type Wifi
Please select your region Europe
Country Denmark

I went against number 1 from 4th place 2 minutes 15 seconds before payout. I finished and won the battle in 2 minutes and 10 seconds on the in game clock.

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Re: Missing payout

EA Live QV Team

Hi @BaldurCPH and thanks for the report.

 

We have checked and according to what we can see, the results of your ship battle reached the server at 59 seconds past the payout. This was at 17:00:59 UTC. As this was after the payout, you received rewards for you position of 4th place.

 

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Highlighted

Re: Missing payout

EA Live QV Team

Hi @BaldurCPH and thanks for the report.

 

We have checked and according to what we can see, the results of your ship battle reached the server at 59 seconds past the payout. This was at 17:00:59 UTC. As this was after the payout, you received rewards for you position of 4th place.

 

Message 2 of 2 (59 Views)