Missing packs from battle pass and leveling up

[fijsijj]

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number RTX 3070
Enter RAM memory size in GB 32gb
What is your gamertag/PSN ID/EA Account name? Fizzle101123
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. I was in the battle pass menu
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. came back from game
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? I don't know
When did this happen? (dd.mm.yy hh:mm) July, 16 around 6:00pm Eastern time
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? I never got my packs
What should be happening instead? I should recive my packs
Steps: How can we find the bug ourselves? look through my account and see if i got the packs i was supposed to receive

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I didn't get the pack for tier 98 in the season 9 battle pass and I didn't get one of the packs for leveling up, the next day everything went back to normal but I still never got my packs.

[EA_Kent · Accepted solution]

Hi @fijsijj, 

If you still aren't seeing those rewards please reach out to the EA Help team so they can take a look. Missing content isn't something we can help with here on Answers HQ, I'm afraid. 

You can find more info on how to set up a case with them at the EA Help website. You can also speak with them over Twitter or Facebook instead, if you prefer. 

/Kent

[EA_Kent · Accepted solution]

Hi @fijsijj, 

If you still aren't seeing those rewards please reach out to the EA Help team so they can take a look. Missing content isn't something we can help with here on Answers HQ, I'm afraid. 

You can find more info on how to set up a case with them at the EA Help website. You can also speak with them over Twitter or Facebook instead, if you prefer. 

/Kent

[fijsijj]

I did but they told me to post it on here

[Redwingsfan26]

Sounds like no one works there. They just answer messages.