I did reach out and nothing happened. Very upset. Restarted the app, re-installed the app, did everything they suggested. I ended up having to sell a ton of my extra lower tier mods so I could purchase better ones through the in game store. They kept asking me if the sold mods are the ones I was referring too and I said no. They didn’t seem to understand my selling mods to get better ones. No solution and I’ve spent the last several days continuously trying to level my mods back up. Still missing about 20-30 mods on lower level toons. You guys really screwed up on this one.
September - last edited September
this is what someone from the help named Ajihav said to me regarding my lost mods.
Please note our game studio team has granted a makegood to impacted Players. If you haven't received received it, I'm afraid but manually we've no option to grant the same in your account for now.
Nice! What the heck does that even mean? Thanks guys for screwing up my mods. Probably a good 60-70 of my mods were screwed up or missing.
Wow I am having the same issue with duplicate mod stats and missing mods! I thought I was going crazy!
I reached out to EA support, and was advised to create an in game case, so I am just sitting here with the game open while I work. It's been over an hour and nothing yet.