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Missing kids items

by Tinydollja
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Original Post

Missing kids items

★★★ Newbie

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung note 9 and Samsung s7 edge
OS Version 18.0.0.82502
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003135297103
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? My kiddie collage, doctor bear, kiddo boop decal, my lil Camelot, kiddo boop bed, smiles a lot bed, toy chest, two high chairs and two whiz kidz potty are missing. I will put screenshots of where the items were down below. Please return these items. I already had to repurchase a bed and a high chair as well as a potty.
What do you expect to see? I'd like my items returned. You dont have to put them back where they were, you can leave them in the storage section and I will place them back. I would really appreciate it if you guys fix this because I really do not want to repurchase these things.
Connection Type Wifi
Please select your region Other
Country America
Additional feedback

These are a few of the places where I had my items. I can't post more than three pics 

Message 1 of 2 (271 Views)

Re: Missing kids items

The best thing at this time is to contact an EA game advisor about this issue. 

You can do so through The Sims Mobile app. First things first, write down your Player ID or take a screenshot of it.

- Open side menu

- Click the gear icon

- Click the 'Help & About' tab

- Click 'Help'

Your browser opens

- Scroll down and click on 'Contact Us' 

 

Open the spoiler for picture how to get to the 'Contact Us' button:

 

Spoiler
collage.jpg

The EA game advisor might ask you to perform a couple of troubleshooting steps you can find over here for Apple or Android. You can try those before contacting them, or while you're waiting on a reply.

If you're asked to clear data or reinstall the app, make sure your app is being back-upped to the App store or EA account.
The backup options might have turned off during a previous update. Your app will reset, but after creating a Sim you should get the popup to restore from the cloud. 

 

An image in the spoiler on where to find the backup options:

Spoiler
backup.jpg

If you choose the 'Report Bug' option you might not receive a reply from EA. 

 

If you can't access the app for some reason. You can also contact EA outside of it.  

You can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

 

You can also contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/ 

-----  

do not work for EA


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