Missing in game chat and Name change

by W769irs
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Missing in game chat and Name change

★★★ Newbie

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? All
OS Version 14.7
Ally Code: (Find it here: http://bit.ly/AllyCode ) 113527493
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug In game chat and being able to change my name. Went through the online guides and nothing is working to make it work. Need a representative of EA to help change my account age, as I am assuming that is the issue.
Steps: How can we find the bug ourselves? Log into my account and view it. You will see it does not have these features.
Connection Type Wifi
Please select your region North America
Country Canada

Pictures attached show that there is no chat at the bottom of the screen. 
another picture shows that there is no pencil to be able to change my name. 

I am sure that this is an age verification issue like in the past. If I can get a representative to chat with me to verify my age and such to get this fixed I would appreciate it. 
thank you 

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Accepted Solution

Re: Missing in game chat and Name change

EA Live QV Team

Hi @W769irs 

 

I have sent you a DM.

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Re: Missing in game chat and Name change

EA Live QV Team

Hi @W769irs 

 

I have sent you a DM.

Message 2 of 4 (384 Views)

Re: Missing in game chat and Name change

★★★ Newbie

I’m having this issue too! Can I get assistance?

Message 3 of 4 (256 Views)
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Re: Missing in game chat and Name change

★ Novice
@W769irs I have this Bug too! How did you fix it?
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