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Re: Missing hsith rewards

by EA_MindTricks
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Accepted Solution

Missing hsith rewards

★★★★ Newbie

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 6 Plus
OS Version 12.1.4
Ally Code: (Find it here: http://bit.ly/AllyCode ) 751-386-894
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Completed heroic sith raid, received enough shards to promote Traya (88/85) to 6*. Got a “promotion failure” error. Tried restarting client and shards reverted back to 82/85.
Steps: How can we find the bug ourselves?
Connection Type Mobile
Please select your region North America
Country

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 6 plus
OS Version 12.1.4
Ally Code: (Find it here: http://bit.ly/AllyCode ) 751-386-894
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Completed heroic sith raid, received enough shards to promote Traya (88/85) to 6*. Got a “promotion failure” error. Tried restarting client and shards reverted back to 82/85.
Steps: How can we find the bug ourselves? Received rewards in mail, opened, tried to promote, failed, restarted client, rewards are gone from inventory.
Connection Type Mobile
Please select your region North America
Country United States

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Message 1 of 2 (70 Views)

Accepted Solution
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Re: Missing hsith rewards

EA Star Wars: Galaxy of Heroes Team
Thanks for bringing this to our attention. It seems this was an isolated instance of the shards missing after failed character promotion. We've confirmed the issue occurred yesterday and the missing shards were now added to your account. The rest of the Heroic Sith raid rewards were not impacted in any way.
Thanks and apologies for the inconvenience.

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Message 2 of 2 (63 Views)

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Highlighted

Re: Missing hsith rewards

EA Star Wars: Galaxy of Heroes Team
Thanks for bringing this to our attention. It seems this was an isolated instance of the shards missing after failed character promotion. We've confirmed the issue occurred yesterday and the missing shards were now added to your account. The rest of the Heroic Sith raid rewards were not impacted in any way.
Thanks and apologies for the inconvenience.
Message 2 of 2 (64 Views)

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