Missing heirlooms after June 2020 update.

by AddyClarkTSM
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Original Post

Missing heirlooms after June 2020 update.

★★★★★ Newbie

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 8+
OS Version 13.5.1
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? no idea.
What do you expect to see? heirlooms that i've previously unlocked and "owned" but are now gone and I have to reopen them, wasting heirloom tickets on traits i should already have opened in my heirloom collection.
Connection Type Wifi
Please select your region North America
Country USA
Additional feedback long story short, i only noticed after i had spent 25 heirloom tickets to open a box i knew i already owned and even attributed to a playable sim.... I don't want to waste any more until the bug gets fixed, heirloom tickets are NOT easy to come by.

They're making me put something here so that is what i am doing even tho i have no other information to give. 

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