Missing guild store tokens

[BenTlightsaber]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? XR
OS Version 13.5.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 729-142-933
What type of issue do you have? Missing Rewards
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug I have occasionally not been receiving guild store tokens to claim after my daily payout.
Steps: How can we find the bug ourselves? Assuming you can tell which days I received daily guild tokens and which days I didn't, it should be pretty easy to see if I'm receiving them or not. A new round started today and I did not received anything in my inbox to claim the guild tokens.
Connection Type Wifi
Please select your region North America
Country USA

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I have occasionally not been receiving guild store tokens to claim after my daily payout. This has been happening for a couple months now. The squad arena and fleet arena payouts come through fine, but there is no option to claim my daily guild store tokens. As far as I can tell, this has been happening on the first day of each new Grand Arena Round. I don't believe it's each match up, just the first day of each new grouping of three match ups. It's hard to tell the exact timing for sure though.

[ChristophIV · Accepted solution]

@BenTlightsaber If its usually the same day of the week (it coinciding with each new round of 3 matches), that suggests you are not contributing the guild activity of the day.

Do you check the specific activity (squad arena battles, challenge attempts, spend X type of energy etc) everyday?

As an example, my next guild activity is Hard Node battles. If I spend all my energy on Normal nodes farming Kyrotech and earning my 600, I won't get any guild store tokens. 

[ChristophIV · Accepted solution]

@BenTlightsaber If its usually the same day of the week (it coinciding with each new round of 3 matches), that suggests you are not contributing the guild activity of the day.

Do you check the specific activity (squad arena battles, challenge attempts, spend X type of energy etc) everyday?

As an example, my next guild activity is Hard Node battles. If I spend all my energy on Normal nodes farming Kyrotech and earning my 600, I won't get any guild store tokens.