Missing gear

[nasty0835]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 6
OS Version 12.1.4
Ally Code: (Find it here: http://bit.ly/AllyCode ) 259-235-796
What type of issue do you have? Other
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I lost gear(mk 8 Biotech implant salvage).
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Asia
Country Korea

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I’m not sure when this has actually happened, but all of a sudden I find myself short of mk 8 Biotech implant salvage (36 piece). It is practically impossible that I used all that I had stacked since it is challenge gear and I had more then a thousand, like most of the players on my level. I also have thousands of two other golden challenge gear and I used it pretty much evenly as i did biotech implant. I hope that you can find what caused this and fix it asap. Thx

[CG_MindTricks]

Hey, thanks for the report. 

Just to provide some context, Mk 8 Biotech Implant Salvage pieces are used in the following quantities to craft full gear pieces:

• Mk 8 BioTech Implant requires 60 Mk 8 BioTech Implant Salvage + 50 Mk 8 BioTech Implant Prototype
• Mk 6 A/KT Stun Gun requires 1 Mk 8 BioTech Implant + 50 Mk 4 Zaltin Bacta Gel Salvage + 1 Mk 5 A/KT Stun Gun

So each of the above pieces of gear require 60 Mk 8 BioTech Implant Salvage to craft (along with other gear).

I took a look at your account for the past month and confirmed to spent a total of 720 Mk 8 BioTech Implant Salvage to gear up different characters.

Here is the breakdown:

Mk 8 Biotech Implant gear was equipped on the following characters on the dates mentioned:

• Juhani - 04/04/2019
• Carth Onasi - 03/04/2019
• Zaalbar - 31/03/2019
• Zaalbar - 29/03/2019
• Mission Vao - 21/03/2019
• Ezra Bridger - 09/03/2019 (you used 2 Mk 8 Biotech Implant on this character on this day)
• Chief Chirpa - 02/03/2019
• Kylo Ren - 02/03/2019

Mk 6 A/KT Stun Gun gear was equipped on the following characters on the dates mentioned:

• Zaalbar - 31/03/2019
• Ezra Bridger - 10/03/2019
• First Order Executioner - 02/03/2019

I've also checked your account for any potential errors for the past week and didn't find anything to indicate that anything went missing on your account.

Hope this helps.

[nasty0835]

I had thousands of that gears(maybe more than 3k). How can I use it all by that equipment?

There are amount of Other challenge gear.

[GladOS-013]

According to swgoh.gg, those various gears are used:

Mk8 Biotech Implant - 162 times
Mk 9 Fabritech Data Pad - 74 times
Mk 5 Athakam Medpac - 60 times

4000 of the challenge gear can be used to make 66 of the Mk8 Biotech implants - and there are approximately 80-90 more of that gear required than the other two. This is the reason there's such a huge difference in the quantities you have.