Missing free Kylo Ren shards

[iefow]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? ipad 2 and ipad 3
OS Version 11
Ally Code: (Find it here: http://bit.ly/AllyCode ) 211-596-123 (Sarith LeKit) and 223-764-695 (Mol Eliza)
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Both accounts did not receive the free Kylo Ren shards that were distributed today. Both my own accounts did receive them, so I think there is a mistake? The two mentioned accounts are both underage accounts.
Steps: How can we find the bug ourselves? Don't know
Connection Type Wifi
Please select your region Europe
Country the Netherlands

‌

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? ipad 2 and ipad 3
OS Version 11
Ally Code: (Find it here: http://bit.ly/AllyCode ) 211-596-123 (Sarith LeKit) and 223-764-695 (Mol Eliza)
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Both accounts did not receive the free Kylo Ren shards that were distributed today. Both my own accounts did receive them, so I think there is a mistake? The two mentioned accounts are both underage accounts.
Steps: How can we find the bug ourselves? don't know.
Connection Type Wifi
Please select your region Europe
Country the Netherlands

‌

[EA_Grasshopper · Accepted solution]

Hey @iefow, thanks for reaching out. Unfortunately, due to these accounts being underage accounts, they are not eligible for this promotion. More details can be found here: Kylo Ren Promotion details

[iefow]

No idea how that double post happened, sorry guys

[Jester3427]

Same problem on one of my accounts. One worked the other one nothing showed up in inbox. Have not unlocked him and only have 56 shards.

[BadWolfWill]

I haven't received either a pop up notification about the Kylo shards or the shards themselves.

I only have one account, I play on my original device, and my account is not underage. 593-913-724

Not sure why some people are getting them and some aren't.

[DeeJaySKII]

I have 2 game accounts and my newer account didn’t get them. Anyone have an answer as to what to do?

[CaiaphasDomo]

Same problem.  I got the 80 shards on one of my accounts, but on the other account there was no pop-up and no shards.

[CarnyFrodo]

I also didn't receive any shards on account 742-976-896. Then when I tried to file a complaint it wouldn't let me!!!WTF?

[Weg18]

Same here. I saw the splash screen about the free shards, but nothing in my inbox or applied to my character. 192-152-731

[Ferret2112]

Likewise for me.  Saw splash screen but received no shards.  632-394-915

[Stashez]

Same got it on my account didn't get it on son or daughters