Missing crate

[CLAUZARll]

Product: Command & Conquer: Rivals
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) HTC d626ph
OS Version 4.4.2
What is your Player ID?
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Game has crashed when I opened a epic crate from convoy. Did I got the crate? what inside it? Thanks
Steps: How can we find the bug ourselves?
Connection Type
Please select your region
Country

‌

Product: Command & Conquer: Rivals
Platform:Android Phone
OS Version 4.4.2
What is your Player ID? 1004180386390
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Game has crashed when I opened a epic crate from convoy. Did I got the crate? what inside it? Thanks
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Asia
Country Taiwan

‌

[EA_Grasshopper]

Hey @CLAUZARll thanks for reporting! Generally when you crash, you will still receive all the contents of the crate as that happens server side. I'll look into what crate contents you received and get back to you. Are you playing with your device in another language? We currently are aware of crashes when opening crates for users using Chinese on their device and hope to have a fix out in a future update.

[CLAUZARll]

Thanks for reply. Yes, I have used Chinese. I will switch to English before the problem be solve. Will waiting for good news. I really like this game, Hoping cnc rival became more and more better.

[EA_Grasshopper]

Hey @CLAUZARll thanks for your patience, apologies for the wait, I had a few days off.  Anyway, I can confirm you did receive the contents of your epic crate from last week. You got the following goodies:

- 2050 credits

- 4 APC cards

- 2 Jump Jet Trooper cards

- 56 Mohawk cards

- 17 Shatterer cards

- 19 Basilisk cards

- 2 Stealth Tank cards

[CLAUZARll]

That is ok, everyone need  rest.

I once thought u forgot my problem lol.

Thank for information, I am glad I got apc and stank.