Missing access to FUT Champions weekend league

[itsdontito]

Product: FIFA 19
Platform:Sony Playstation 4
What is your gamertag/PSN ID? Donaldinyo
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? FUT Champions
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 13/07/2019
What time did you see the bug? (HH:MM AM/PM) 01:00PM
What is your time zone? AET - GMT + 10:00
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? I don’t know
What happens when the bug occurs? I redeemed my champion points to be in the weekend league but I can’t access it
What should be happening instead? I should be in the weekend league

‌

Product: FIFA 19
Platform:Sony Playstation 4
What is your gamertag/PSN ID? Donaldinyo
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? FUT Champions
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 13/07/19
What time did you see the bug? (HH:MM AM/PM) 13:00
What is your time zone? AET - GMT + 10:00
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? I don’t know
What happens when the bug occurs? I registered for the weekend league but I don’t have access
What should be happening instead? I should be in the weekend league

‌

[EA_Darko · Accepted solution]

Hey @itsdontito if you registered for the weekend league and it took the points but did not grant you access then please speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko

[EA_Darko · Accepted solution]

Hey @itsdontito if you registered for the weekend league and it took the points but did not grant you access then please speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko