Missing Yamachan plaque

[myoclonicjerky]

Hello. I placed my Yamachan plaque in my inventory for 3-4 minutes and it is no longer there. I tried uninstalling and reinstalling, and I have searched every sub-category to no avail. Can anyone help me recover it? Thank you. 

[SalixCat]

@myoclonicjerky Could you please search just one more time in your inventory under the Festival category? All plaques should be stored together side by side.

If you can’t find it, I’m afraid you will need to send in a Help Ticket from your in-game app. 

A Help Ticket from your in-game account is a message that brings through needed details directly to mobile advisors. 

Using other methods like Facebook or Twitter will only delay support and  you will be asked to go back and send an in-game help ticket.

Help tickets from your mobile in-game account are the best way to contact support as they will go through directly to the mobile advisors who will be far more informed.

Follow the following steps:

• Tap the arrow pull-out tab on the right side of the game screen.

• Tap the Settings cog tab.

• Tap Help & About.

• Tap Help to visit EA Help.

The EA Help site will open on your device's web browser.

1. Choose your device.
2. Select topic. Missing content.
3. Select issue Had content and lost it.
4. Provide your player-ID
5. Select a contact option.
6. Fill in the form. Provide all information that could help solve your case.
7. Attach screenshots that can help the advisor understand your problem

If the EA Help site does not open, try clearing cookies on your browser. This might help open the EA website on your device. Here you can read how to clear cookies on iPhone or iPad or how to clear cookies on Android.

If you are not able to open your game app, please use the following link to send in a ticket: https://help.ea.com/en/contact-us/new/?product=the-sims-mobile 

If you have lost pack content or haven't received a pack, have valid proof of purchase available for advisors. Purchases on mobile aren't made on Origin aka EA's tool, they are made on either Google Play or iTunes so in order for support to confirm that there was a payment made they will need valid proof of purchase. Once they verified the purchase they can check if the content is on the account,. If it's not the advisors will take it from there.

[myoclonicjerky]

Thanks for your reply. No it’s not there. Sadly, the EA support is largely unhelpful! Thank you though. Oddly, Nalini’s plaque survived. 

[SalixCat]

@myoclonicjerky Have you created a case already?

[myoclonicjerky]

No not yet. I may not want to put myself through that lol

[SalixCat]

@myoclonicjerky I understand, but if you ever do, please remember to use the in-game option. Mobile Advisors are not on Twitter or Facebook Support 😉

[myoclonicjerky]

@SalixCat Yes I’m aware. At the risk of having this post removed, the EA support is one of the worst I have encountered. I would rather go without than deal with them. I do appreciate your responses!

[SalixCat]

@myoclonicjerky It won’t be removed. Feedback from players is always welcome.