Missing Wat Tamor Shard after succesfully completing the WT special mission.

[eliteOudinot354]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? mini ipad
OS Version iOS 12.4.7
Ally Code: (Find it here: http://bit.ly/AllyCode ) 515-286-718
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I completed the Wat Tamor mission in the recent TB (the TB finished 6/7/2020 UK), but i never got my reward.
Steps: How can we find the bug ourselves? Missing WT Shard
Connection Type Wifi
Please select your region Europe
Country United Kingdom

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Please help retrieve my WT shard reward. Thanks!

[EA_HighCommand · Accepted solution]

Hi @eliteOudinot354 and thank you for the report.

According to our logs, you claimed the Wat Tambor shards yesterday (07/06/2020) at  06:27 pm GMT+1 from your inbox.

[EA_HighCommand · Accepted solution]

Hi @eliteOudinot354 and thank you for the report.

According to our logs, you claimed the Wat Tambor shards yesterday (07/06/2020) at  06:27 pm GMT+1 from your inbox.

[eliteOudinot354]

Hi 

Thank youfor looking into this.

I claimed a number of WT shards from my inbox yesterday - the accompanying list showed who had completed the mission. A shard for each person who completed the WT mission. My name wasn't on it and asi had previously said; i had successfully completed the WT mission. Hence i believe my guild members (including myself) have been deprived of one WT shard.

Thank you .

Regards

'Neds'