Missing TW reward

[Misery-Newt]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Xiaomi note 4
OS Version Android nuget (I think)
Ally Code: (Find it here: http://bit.ly/AllyCode ) 111-147-455
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I didn't get a reward for 2nd place. Everybody get it, I didn't. I was joined and I did some damage to opponents.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country Czech republic

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Sorry, don't have any, I was mad yesterday and friends told me I hace to write here, but now I can't make pics, it is over. 

[EA_HighCommand · Accepted solution]

Hi @Misery-Newt,

We've checked your account and you claimed the Territory War rewards on 3/04/2019, 1:39 pm GMT. In detail you received the following:

• 425 Territory Battle Currency.
• 1300 Guild Currency.
• 155000 Credits.
• 2 Ability Material Zeta.
• 3 Ability Material Omega.
• 4 Ability Material Mk III.
• 8 Mk 3 Czerka Stun Cuffs Salvage.
• 8 Mk 3 Sienar Holo Projector Salvage.
• 8 Mk 3 Carbanti Sensor Array Salvage.
• 6 Mk 12 ArmaTek Bayonet Prototype Salvage.
• 6 Mk 12 ArmaTek Armor Plating Prototype Salvage.
• 8 Mk 7 CEC Fusion Furnace Salvage.
• 8 Mk 7 Chiewab Hypo Syringe Salvage.

For any missing rewards, you can always get in touch with our Customer Support, who should be able to help.

In case you are referring to Grand Arena rewards (indicated by the "2nd place"), you claimed those on 3/02/2019, 11:13 pm GMT.

[EA_HighCommand · Accepted solution]

Hi @Misery-Newt,

We've checked your account and you claimed the Territory War rewards on 3/04/2019, 1:39 pm GMT. In detail you received the following:

• 425 Territory Battle Currency.
• 1300 Guild Currency.
• 155000 Credits.
• 2 Ability Material Zeta.
• 3 Ability Material Omega.
• 4 Ability Material Mk III.
• 8 Mk 3 Czerka Stun Cuffs Salvage.
• 8 Mk 3 Sienar Holo Projector Salvage.
• 8 Mk 3 Carbanti Sensor Array Salvage.
• 6 Mk 12 ArmaTek Bayonet Prototype Salvage.
• 6 Mk 12 ArmaTek Armor Plating Prototype Salvage.
• 8 Mk 7 CEC Fusion Furnace Salvage.
• 8 Mk 7 Chiewab Hypo Syringe Salvage.

For any missing rewards, you can always get in touch with our Customer Support, who should be able to help.

In case you are referring to Grand Arena rewards (indicated by the "2nd place"), you claimed those on 3/02/2019, 11:13 pm GMT.