Missing TB Rewards

[kranderson99]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone
OS Version 14.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 347221112
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I tried to collect my rewards for LS geonosian Territory Battles, 23 stars. The game restarted and the rewards were gone.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country USA

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Please resend my rewards

[EA_UltraSlide · Accepted solution]

Hi @kranderson99 and sorry to hear that.

We have checked your account and it does appear that you received the rewards at 6:02:13pm UTC+0000. You should have received the following:

• 5800 Mk I Guild Event Tokens.
• 750 Crystals.
• 6150 Mk II Guild Event Tokens.
• 4 Incomplete Signal Data.
• 2 Flawed Signal Data.
• 8 Aurodium Heatsink.
• 8 Fragmented Signal Data.
• 1 Zinbiddle Card.
• 7 Electrium Conductor.
• 16 Mk 6 Athakam Medpac Salvage.
• 25 Mk 3 Czerka Stun Cuffs Salvage.
• 30 Mk 9 Fabritech Data Pad Component.
• 16 Mk 5 Merr-Sonn Thermal Detonator Prototype Salvage.
• 13 Mk 9 Kyrotech Battle Computer Prototype Salvage.
• 13 Mk 7 Kyrotech Shock Prod Prototype Salvage.
• 20 Mk 12 ArmaTek Data Pad Prototype Salvage.
• 16 Mk 7 Chiewab Hypo Syringe Salvage.
• 20 Injector Head Salvage.
• 13 Mk 12 ArmaTek Medpac Prototype Salvage.
• 13 Mk 12 ArmaTek Visor Prototype Salvage.
• 16 Mk 12 Czerka Hypo Syringe Prototype Salvage.

[kranderson99]

@kranderson99 They have been restored. Thank you

[EA_UltraSlide · Accepted solution]

Hi @kranderson99 and sorry to hear that.

We have checked your account and it does appear that you received the rewards at 6:02:13pm UTC+0000. You should have received the following:

• 5800 Mk I Guild Event Tokens.
• 750 Crystals.
• 6150 Mk II Guild Event Tokens.
• 4 Incomplete Signal Data.
• 2 Flawed Signal Data.
• 8 Aurodium Heatsink.
• 8 Fragmented Signal Data.
• 1 Zinbiddle Card.
• 7 Electrium Conductor.
• 16 Mk 6 Athakam Medpac Salvage.
• 25 Mk 3 Czerka Stun Cuffs Salvage.
• 30 Mk 9 Fabritech Data Pad Component.
• 16 Mk 5 Merr-Sonn Thermal Detonator Prototype Salvage.
• 13 Mk 9 Kyrotech Battle Computer Prototype Salvage.
• 13 Mk 7 Kyrotech Shock Prod Prototype Salvage.
• 20 Mk 12 ArmaTek Data Pad Prototype Salvage.
• 16 Mk 7 Chiewab Hypo Syringe Salvage.
• 20 Injector Head Salvage.
• 13 Mk 12 ArmaTek Medpac Prototype Salvage.
• 13 Mk 12 ArmaTek Visor Prototype Salvage.
• 16 Mk 12 Czerka Hypo Syringe Prototype Salvage.