Missing Sith Eternal Emperor shards

[Jaypack78]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 12
OS Version 15.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 141294316
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I was playing the Sith Eternal Emperor battle with Sidious vs Mace Windu. I beat Mace but after i won i got an error message saying that my connection was bad and needed to be restarted or try again. I restarted the game and i wasn’t rewarded the 10 shards. Now my Sith Eternal Emperor has 70 shards and I’ve already won 8 times so i get no more rewards. So in the end I’ll be 10 shards short of unlocking him and no way of getting more shards. I’ve included an attachment of what it shows.
Steps: How can we find the bug ourselves? Im not sure how you can find the bug other than helping me retrieve my missing shards.
Connection Type Wifi
Please select your region North America
Country USA

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Here are the attachments to what i see

[EA_HighCommand · Accepted solution]

Hi @Jaypack78 and sorry for the delayed response.

I've sent you a PM.

PS: For any missing items, rewards, etc. you can always contact our Customer Support.

[drunknmunkie06]

@CEO_Rago  is there any way you can direct my buddy to get this resolved @EA_HighCommand 

[Jaypack78]

Just an update on my shard count. I have one more battle until i complete the Sith Eternal Emperor shard battle. But again, I’ll be 10 shards short because of the bug issue. 

[ChristophIV]

@Jaypack78 Hello there,

The team is working a limited schedule just now, but will be happy to sort this for you when they are back in the office. I know "have patience" isn't what you want to hear, but please be assured all reports of this nature are looked into and can be swiftly rectified.

Kindest regards
C-IV

[Jaypack78]

Thank you so much!!!

[ChristophIV]

@Jaypack78 I've unmarked my post as the solution, so that it gets attention.

[EA_HighCommand · Accepted solution]

Hi @Jaypack78 and sorry for the delayed response.

I've sent you a PM.

PS: For any missing items, rewards, etc. you can always contact our Customer Support.

[Jaypack78]

@EA_HighCommand Thank you so much!!

[Jaypack78]

I clicked on the claim button but the shards didn’t show up. 

[EA_HighCommand]

Hi @Jaypack78 and sorry that was my mistake. Can you check now, please? Thank you!