Missing Ship Omega Gift

[NicolBolasX]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? iPad Mini
OS Version 11.3.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 354-512-967
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I did not receive the one-time gift of ship omegas that were mentioned in this forum post https://forums.galaxy-of-heroes.starwars.ea.com/discussion/170303/version-update-5-23-2018#latest.
Steps: How can we find the bug ourselves? Please take a look at my account. You can see that none of my ships have omega abilities and I only have 4 omega materials. This is significantly hindering my progress in the ship arena.
Connection Type Wifi
Please select your region North America
Country Canada

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Please help quickly! I cannot compete in ship arena without those omega materials.

[CG_MindTricks · Accepted solution]

Thanks for your patience. The missing rewards were added to your account.

[CG_MindTricks]

Thanks for the report.
We flagged this for investigation and will follow up as soon as we have updates.

[CG_MindTricks · Accepted solution]

Thanks for your patience. The missing rewards were added to your account.