Missing SLKR shards [ Edited ]

[abc46p987gifpm]

Product: Star Wars: Galaxy of Heroes
Platform:Android Tablet
What type of device are you experiencing the issue with? Galaxy A21s
OS Version 11
Ally Code: (Find it here: http://bit.ly/AllyCode ) 713498937
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Won the battles, but wasn't given the shards
Steps: How can we find the bug ourselves? That's what I want to know
Connection Type Wifi
Please select your region North America
Country México

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After I won the 4th and 5th battle in tier 1, I was credited with the win, but wasn't given the shards. This occured yesterday (12/22/2021). Now I have no way to get the required shards for SLKR.

[EA_HighCommand · Accepted solution]

Hi @abc46p987gifpm, and sorry to hear that.

I have sent you a PM.

PS: You can always contact our Customer Support for any missing items, rewards, etc.

[nveryea]

@abc46p987gifpm Have the same problem with T2 JML. Missing 25 shards and 4 battles done. Still waiting for a solution X-(

[EA_HighCommand · Accepted solution]

Hi @abc46p987gifpm, and sorry to hear that.

I have sent you a PM.

PS: You can always contact our Customer Support for any missing items, rewards, etc.

[JonnyPlebbles]

I’m missing SLKR shards after fully completing everything, I’m stuck at 320/330 shards. When first played the event my game crashed on the first battle but it never gave me the shards afterwards but I thought at some point it did but I guess I was wrong.