Missing Rewards from Journey Event

by Broof3
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Missing Rewards from Journey Event

★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 11
OS Version 16.5.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 316-868-717
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Missing shards after fight
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country United States

Hi, a few days ago I did the Emperor Palpatine journey fight and got an error after finishing the fight. I did not receive the 45 shard, credits, or crystals for finishing. I tried using the help chat in game and they told me there was nothing they could do after several days or repeating the same steps to "troubleshoot". Any help would be appreciated, thank you.

ALLY CODE: 316-868-717

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Re: Missing Rewards from Journey Event

★★ Novice

I got them, Thank you so much for the help!

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Re: Missing Rewards from Journey Event

EA Live QV Team
@Broof3 You should receive the shards in the next few minutes.
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Re: Missing Rewards from Journey Event

★★ Novice

I got them, Thank you so much for the help!

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