Missing Rewards from Heroic Sith Raid [ Edited ]

[IIShad0wII]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone X
OS Version 11.3
Ally Code: (Find it here: http://bit.ly/AllyCode ) 766-628-685
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug My guild completed heroic STR. I finished 1st. My reward box had a fully crafted G12 MultiTool and fully crafted G12 Armatek Cybernetics. The rest was salvage, currency, shards. I went to my inventory to apply the two gear pieces to a character and they are not showing in my inventory. My reward box was claimed and is not showing. Based on that, I am not confident I received anything from the box when I claimed. I would like to receive what I earned, especially for finishing 1st in the raid.
Steps: How can we find the bug ourselves? Check my inventory / reward logs... not sure, but would think raid reward collection isnt showing.
Connection Type Mobile
Please select your region North America
Country USA

‌

Please help me get my rewards. First time I've ever seen this. Its really odd and disappointing.

[EA_HighCommand · Accepted solution]

Hi @IIShad0wII and thank you for the report.

Unfortunately, the ally-code you've provided doesn't bring up an account. Can you please check if it is the correct one and update the thread? Thank you!

@DarthArk666: Send you a PM with more details.

@DeadManWalkingMY: Without an ally code we are unable to check your account.

[DarthArk666]

same thing here, triumvirat IV, rank 3, I got the message with the details of reward (included fully crafted mk3 czerka stun cuffs) but in fact no items .. 

I play on IOS, ally code 212-743-562

[DeadManWalkingMY]

Same here. Happened twice this week. Both full piece prototype lucky not full G12 piece like op.

EA please fix a.s.a.p TQ !

[EA_HighCommand · Accepted solution]

Hi @IIShad0wII and thank you for the report.

Unfortunately, the ally-code you've provided doesn't bring up an account. Can you please check if it is the correct one and update the thread? Thank you!

@DarthArk666: Send you a PM with more details.

@DeadManWalkingMY: Without an ally code we are unable to check your account.

[IIShad0wII]

@EA_HighCommand Ooops... typo. I corrected my ally code in the original post, but just to be safe its 766-628-685.

[EA_HighCommand]

Hi @IIShad0wII and no worries.

I am sending you a PM with more details in a minute.

[AJRS1]

Hello, me and my guild are missing Heroic Sith Raid rewards, no one received them, my Ally Code is 881-949-577