Missing ROLO shards from LSTB-P3

[StratosF34r]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Xiaomi Redmi Note 4
OS Version 7.0 NRD90M
Ally Code: (Find it here: http://bit.ly/AllyCode ) 155-957-873
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Did not receive Rebel Officer Leia Organa shards from phase 3 special mission on Light Side Territory Battle.
Steps: How can we find the bug ourselves? Don't know
Connection Type Mobile
Please select your region Asia
Country Malaysia

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Completed special mission on LSTB Phase 3, name listed on stats page as completed but name missing on inbox mail rewards (Player "Stratos" not listed)

Stats page show 12 members (Suppose to be 24 shards) but inbox mail rewards only list 11 players (22 shards)

 

[GladOS-013]

The stats page only counts the number of people who attempted the battle, it doesn't show who completed it.

Looking at this, it looks like you attempted, yet failed.