You should have still received your items, even if your rewards reset. With that being said, if you think you are missing items, please get in touch with us so we can look into it further: http://help.ea.com/en/article/how-to-contact-suppo
I also have the same problem. My ID is 311-884-973. My guild just finished a raid within the last 24 hrs (01/07/16) and I am ranked no 4 but I still have not received my awards.