Missing Pathfinder Skins [ Edited ]

[BattlesTheCrab]

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
What is your gamertag/PSN ID/EA Account name? BattlesTheCrab
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? Pathfinder
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Legend customization
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. legend customization
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 07/02/2019 19:30
How often does the bug occur? Every time (100%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? All of my unlocked skins are no longer available for use. Including the Twitch Prime Skin.
What should be happening instead? My previously unlocked skins should be accessible
Steps: How can we find the bug ourselves? Open Skins under legends customization

‌

All of my unlocked skins are no longer available for use for Pathfinder. Including the Twitch Prime Skin.

[rhombicubocta · Accepted solution]

@EA_Blueberry Hey, that seemed to work! Thanks for all your help, Blue.

[rhombicubocta]

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GTX 2060
Enter RAM memory size in GB 16gb
What is your gamertag/PSN ID/EA Account name? Rhombicubocta
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? Pathfinder
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. N/A
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I had just updated Apex.
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 7/3/19 7AM PST
How often does the bug occur? Every time (100%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? Omega Skin for Pathfinder unavailable.
What should be happening instead? Omega skin should be available.
Steps: How can we find the bug ourselves? I've no idea, sorry.

‌

The Omega Skin for Pathfinder is unavailable after the recent patch. I've no idea why. It was available beforehand after I had claimed it on Twitch.

[EA_Blueberry]

Hey, @BattlesTheCrab 

We've seen reports of the Twitch Pathfinder skin disappearing and reappearing for players, but which other ones are missing on your account? Do they show back up if you reboot the network and power cycle the console?

Reboot the Network

1. Unplug the modem/router power for about 5 minutes to refresh the network. A fresh connection can help clear up most basic connectivity issues.

Power Cycle the Console

1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

1. Plug the console power cable back in.
2. Press the Xbox button on your console to turn on the Xbox One.

[BattlesTheCrab]

Literally every skin that was unlocked for pathfinder whether it were through leveling up or the battle pass or from Apex packs are now locked. I followed your instructions and there is no change. I have only the default skin for pathfinder. 

[BattlesTheCrab]

Quick update. When I got my new twitch prime loot for Wattson and the L-Star and quit the game from the Xbox home screen and loaded back in my Omega Point skin reappeared for Pathfinder. That is the only skin that returned for him. I don't have a list of the other skins that I had unlocked for Pathfinder, but I did unlock Hack the System just a bit ago with crafting materials. 

[rhombicubocta]

I went through all those recommendations, and his Omega skin isn't showing up. I had other skins that still show up for Pathfinder. ONly the Omega skin is gone.

[EA_Blueberry]

@rhombicubocta 

Does it show back up if you un-link your Twitch and EA account, then link them back up?

Here is how to do that

[rhombicubocta · Accepted solution]

@EA_Blueberry Hey, that seemed to work! Thanks for all your help, Blue.

[T3Deliciouz]

It's been 2 weeks and EA has said they working on fixing the issue. Can we at least get a time table for when this will be fixed?

[LieutenantFatale]

@EA_Blueberry Hello sir, I lost Omegapoint Pathfinder skin too almost a month ago or so, I tried contancting staff via chat and even e-mail, they all guided me to post something here. Thanks in advance.