Missing Mace Windu Capital Ship Shards

by SavageStitch31
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Original Post

Accepted Solution

Missing Mace Windu Capital Ship Shards

★★★★★ Newbie

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung Galaxy S9
OS Version 10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 497-689-693
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I completed the Mace Windu Capital Ship Challenge Tier IV, but do not have the shards from completing it. Tier IV now says it is completed and I can not move on to tier V.
Steps: How can we find the bug ourselves? 1. Send me the 65 Mace Windu Capital Ship Shards. 2. Allow me to complete Tier IV over again.
Connection Type Mobile
Please select your region North America
Country United States

I have worked with the help team and was eventually sent here.

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Message 1 of 5 (345 Views)

Accepted Solution

Re: Missing Mace Windu Capital Ship Shards

EA Live QV Team

Hi @SavageStitch31 and sorry about that.

 

The missing 65 shards should be in your inbox now.

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Message 3 of 5 (268 Views)

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Re: Missing Mace Windu Capital Ship Shards

@SavageStitch31 Hey, sorry to hear about your issue. @CG_MindTricks or @EA_HighCommand should be able to help you on Monday, if Customer Support was unable to.

Thanks for your patience!
_____________________________________________________________
I am a volunteer on this forum, and not an employee of EA or CG. Please let me know how I can help you!
Message 2 of 5 (321 Views)

Re: Missing Mace Windu Capital Ship Shards

EA Live QV Team

Hi @SavageStitch31 and sorry about that.

 

The missing 65 shards should be in your inbox now.

Message 3 of 5 (269 Views)

Re: Missing Mace Windu Capital Ship Shards

★★★★★ Newbie

Awesome, thank you so much!

Message 4 of 5 (244 Views)

Re: Missing Mace Windu Capital Ship Shards

★★★ Newbie

I had the exact same problem, with the game showing a three star success on the final level and no shards received! I have had this happen twice now.

Message 5 of 5 (54 Views)
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