Missing Krayt raid guild rewards

by PabuAppa
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Original Post

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Missing Krayt raid guild rewards

★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Mobile
OS Version 16.5
Ally Code: (Find it here: http://bit.ly/AllyCode ) 263-265-626
What type of issue do you have? Missing Rewards
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug Our guild (Primal Alliance) concluded the Krayt dragon raid today, and none of us received rewards afterward. It affected the entire guild.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country United States

Nobody in my guild (Primal Alliance), regardless of the device each of us uses to play SWGOH, received rewards following the Krayt dragon raid, which ended today. We only have 1 or 2 raids per week, so this is hampering our gameplay. Please resolve.

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Accepted Solution

Re: Missing Krayt raid guild rewards

EA Live QV Team

Thank you for your report. This has been flagged to the team for further investigation.

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Re: Missing Krayt raid guild rewards

[ Edited ]
EA Live QV Team

Have you tried to reach out to EA Help for the missing rewards? 

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0

Re: Missing Krayt raid guild rewards

EA Live QV Team

Thank you for your report. This has been flagged to the team for further investigation.

Message 3 of 11 (1,097 Views)

Re: Missing Krayt raid guild rewards

★★★ Newbie

I’m also a member of the primal alliance guild, same issue. I did reach out to EA Help, they responded asking which crate we missed, but nothing since then. Hoping they will get back to me again soon.

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Re: Missing Krayt raid guild rewards

★★★ Novice

I've been waiting since last Tuesday. 

 

Good luck with that.

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Re: Missing Krayt raid guild rewards

EA Live QV Team

We are tracking the issue HERE. And we are working on a make-good for affected guilds.

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Re: Missing Krayt raid guild rewards

★ Apprentice

Is there an expected timeline on any make goods? I understand a day or two but it’s been nearly 3 weeks for my guild and I.

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Re: Missing Krayt raid guild rewards

EA Live QV Team

Unfortunately, no. Once pushed you will find it in your in-game inboxes. 

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Re: Missing Krayt raid guild rewards

[ Edited ]
★ Apprentice

How is the progress looking for the make good? Majority of my guild believe no make good is happening, which is understandable once a week passes it certainly goes beyond the comfort zone but it’s now been over a month.

 

Also some EA support chats have suggested it’s an officer or guild leader that cancelled the raid seconds as it was about to finish it. We know that isn’t the case but unfortunately it’s caused a few mistrust issues and guild members leaving. Might be worth updating EA supports staff so they aren’t spreading misinformation .

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Re: Missing Krayt raid guild rewards

★ Novice

Just received our make-good rewards. Thank you for taking care of this! We appreciate it.

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