Missing Jedi Master Luke shards (cross posted from Reddit)

[theviolapig]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone
OS Version 14.2
Ally Code: (Find it here: http://bit.ly/AllyCode ) 247733691
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I completed all of the tiers for the Jedi Master Luke event their maximum number of times in tiers 1-3 of the Galactic Legends but I'm missing 10 shards for Jedi Master Luke! Looks like one of my Tier 1 attempts didn't pay out? or I was mis-registered as having completed it 8 times when I did it 7 times? I'm happy to earn the extra 15 tickets and do the event another go-around if need be, I just want the opportunity to earn it!
Steps: How can we find the bug ourselves? Please go to my ally code in game (or my post on reddit!) to verify that I've done the tiers. I've also uploaded a short video of my issue in my account: https://imgur.com/gallery/LmwWNkE
Connection Type Mobile
Please select your region North America
Country USA

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https://imgur.com/gallery/LmwWNkE

247 733 691

[EA_UltraSlide · Accepted solution]

Hi @theviolapig 

I have sent you a PM.

[ChristophIV]

@theviolapig Hello there,

The team is out of office until tomorrow, but I'll tag one of the QV staff to help your issue get noticed.

@EA_UltraSlide and @EA_HighCommand the OP has also contacted support without a resolution. 

[theviolapig]

This is probably the best response I could have hoped for!  And yes, I'm not expecting a resolution during a holiday weekend. All the best, thank you SO MUCH for taking note and for your help

[EA_UltraSlide · Accepted solution]

Hi @theviolapig 

I have sent you a PM.