Help us improve Answers HQ! Take Survey No, Thanks

Missing Jedi Knight Revan shards

by EA_MindTricks
Reply

Original Post

Re: Revan event 7* crashes, no rewards

[ Edited ]
★★ Novice

Same problem here!

Ally code 754-734-772

Message 10 of 312 (1,311 Views)
0

Missing Revan shards after forced client restart

[ Edited ]
★★★★ Newbie

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? IPhone 6
OS Version 12.1.2
Ally Code: (Find it here: http://bit.ly/AllyCode ) 853-892-942
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Was playing through Revan event. Finished Tier 3, but instead of a reward screen, a client restart popup came up. Restarted the game and Tier 3 was completed but I did not receive the shards for it. Finished all of the Tiers except 6 and I only have 220 shards. As shown in my screenshot, I have 5 tiers completed with only 220 shards.
Steps: How can we find the bug ourselves? Play tier 3 of revan event on auto.
Connection Type Wifi
Please select your region North America
Country United States

Proof

fullsizeoutput_4c6.jpeg
fullsizeoutput_4c7.jpeg
Message 11 of 312 (516 Views)
0

Missing Revan Rewards

★★★★ Newbie

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone
OS Version 12.1.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 641-189-378
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug After completing second to last tier of Revan event, game restarted and I did nit receive the rewards. Completed final tier and recieved thise rewards, but now the event is gone and i’m stuck with only 275 shards
Steps: How can we find the bug ourselves? Send shards
Connection Type Mobile
Please select your region North America
Country United States

Sss

7A94B7D0-4735-4FD8-A4F3-57E435A6BDE9.png
5A17BD58-E347-47B5-9AD4-2C0C83390271.png
Message 12 of 312 (513 Views)
0

Re: Revan event 7* crashes, no rewards

★★★★ Newbie
Yep.
Message 13 of 312 (1,199 Views)
0

Revan cannot be unlocked

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Note 8 samsung
OS Version Android 8
Ally Code: (Find it here: http://bit.ly/AllyCode ) 982983855
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Restart after final phase of revan. Missing 55 shards and other stuff to get revan char unlocked
Steps: How can we find the bug ourselves? Play the event.
Connection Type Mobile
Please select your region Europe
Country Netherlands

Restart bug. Screenshots give me completed legendary event with 55 pieces missing

Screenshot_20190131-093428_Heroes.jpg
Screenshot_20190131-093415_Heroes.jpg
Message 14 of 312 (492 Views)
0

Re: Revan event 7* crashes, no rewards

[ Edited ]
★★★★ Novice

Exact same issue on my account. Same error message and crash of the final step during dialogue. Now no Revan or the actual event to do any more. Ally code just in case they look at the most popular thread: 973-339-531

Message 15 of 312 (1,192 Views)
0

Re: Revan event 7* crashes, no rewards

[ Edited ]
★★ Novice

Got the same issue! Ally code: 222-867-675

Message 16 of 312 (1,183 Views)
0

Re: Revan event 7* crashes, no rewards

★★★★ Newbie

Mine crashed during the Tusken Fight, but same missing rewards.

Message 17 of 312 (804 Views)
0

Missing revan shards

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Iphone 6s
OS Version 12.1.3
Ally Code: (Find it here: http://bit.ly/AllyCode ) 943-483-827
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I didnt get the revan shards for tier 4 and now i have 275/330 with the event being gone
Steps: How can we find the bug ourselves? Check account
Connection Type Mobile
Please select your region Europe
Country Switzerland

...

7B33D320-70E4-4E1E-8BC8-492142264033.png
Message 18 of 312 (488 Views)
0

Re: Revan event 7* crashes, no rewards

[ Edited ]
★★ Novice

Ally code: 754-734-772

Missing tier 5 rewards

@EA Do something quick!

Message 19 of 312 (681 Views)
0

HOW TO CONTACT SUPPORT

Having trouble in Star Wars: Galaxy of Heroes?

Contact EA Help

fifa-20-promo-splash

Find your Player ID

Here's how to find your unique Player ID in Star Wars: Galaxy of Heroes.

Learn more on EA Help

ea-help-promo

Find your Ally Code

Here's how to find your Ally Code in Star Wars: Galaxy of Heroes.

Learn more on EA Help