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Missing Revan Shards from last tier, can't do event again.

by magicgunnar
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Original Post

Re: Revan event 7* crashes, no rewards

@Fairuzza they don't need seperate reports from everyone, but the bug doesn't affect the entire player base. For example, I unlocked him no problem this morning, but I have a guild mate that suffered this problem.

Include your ally code on this list and they can check your account restoring the shards as necessary.
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I am a volunteer on this forum, and not an employee of EA or CG, and happy to help in any way that I can.
Message 40 of 312 (289 Views)
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Missing Revan Shards from last tier, can't do event again.

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Sony XZ1 Compact
OS Version Android 8.0.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 543493835
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Missing the rewards for the last tier of the Revan event, and the event is gone.
Steps: How can we find the bug ourselves? Not sure.
Connection Type Wifi
Please select your region Europe
Country Norway

As I finished the last tier of the Revan event the app crashed and restarted. After restart the event was gone but the rewards for the final tier was not there, so I can't unlock Revan. Ever. Without your help.

Message 41 of 312 (178 Views)
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Re: Revan event 7* crashes, no rewards

[ Edited ]
★★★★ Novice

Same here

Screenshot_20190131-101615_Heroes.jpg
Message 42 of 312 (273 Views)
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Re: Revan event 7* crashes, no rewards

★★★★ Novice
Revan event crush, help me pleease. ally code 443 639 912
Message 43 of 312 (316 Views)
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Re: Revan event 7* crashes, no rewards

[ Edited ]
★★★★ Newbie

Tusken Level

Ally Code 948-994-793

Message 44 of 312 (303 Views)
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Missing Revan shards

★★★★ Novice

Product: [object Object]
Platform:All
What type of device are you experiencing the issue with? S9
OS Version 8
Ally Code: (Find it here: http://bit.ly/AllyCode ) 521-617-463
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Error, no reward, no event to retry
Steps: How can we find the bug ourselves? Try event
Connection Type Mobile
Please select your region Europe
Country Italy

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Samsung S9+ OS Version Android 8.0.0 Ally Code: What type of issue do you have? Missing Rewards How often does the bug occur? Rarely (0% - 9%) Summarize your bug Missing the rewards for the last tier of the Revan event, and the event is gone. Steps: How can we find the bug ourselves? Not sure. Connection Type Wifi Please select your region Europe Country Norway

Message 45 of 312 (177 Views)
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Betreff: Revan event 7* crashes, no rewards

★★★★ Novice
Das gleiche Problem
336-781-549
Message 46 of 312 (294 Views)
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Re: Revan event 7* crashes, no rewards

[ Edited ]
★★★★ Novice

Same problem, crash on T6 and no Revan ... Ally code: 747-925-765

 

Happened to me around 9:10 (CET)

Message 47 of 312 (288 Views)
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Re: Revan event 7* crashes, no rewards

★★★★ Novice

same problem here. crashed after tusken tier and missing shards. ally code - 531-967-379. happened sometime around 8:30 am gmt. 

Message 48 of 312 (286 Views)
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Re: Revan event 7* crashes, no rewards

★★★★ Novice

Same problem, 55 shards missing. Approx time it happened 11am italian time. Ally code 252-233-296

Message 49 of 312 (274 Views)
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