Help us improve Answers HQ! Take Survey No, Thanks

Re: Revan event 7* crashes, no rewards

by donghun18
Reply

Original Post

Re: Revan event 7* crashes, no rewards

[ Edited ]
★★★★ Novice

Same Problem

Ally Code: 311-997-342

Message 20 of 312 (554 Views)
0

Re: Revan event 7* crashes, no rewards

[ Edited ]
★★★★ Novice

Last Tier Rewards are Missing ...  Ea/CG  

 

Ally Code : 262-826-499

Name : JacksBrokenHeart

Revan.jpg
Message 21 of 312 (549 Views)
0

Missing revan shards

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone x
OS Version 12.3.2
Ally Code: (Find it here: http://bit.ly/AllyCode ) 891-351-886
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug As I completed tier 6 of the event event the game crashes and asks for a forced restart, gained no rewards but doing so. Went on to complete tier 7 and gained rewards but can’t unlock revan as I’m sitting on 275/330 shards.
Steps: How can we find the bug ourselves? Play through the event event and complete tier 6
Connection Type Wifi
Please select your region Europe
Country United Kingdom

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone X
OS Version 12.3.2
Ally Code: (Find it here: http://bit.ly/AllyCode ) 891-351-886
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug As I completed tier 6 of the event event the game crashes and asks for a forced restart, gained no rewards but doing so. Went on to complete tier 7 and gained rewards but can’t unlock revan as I’m sitting on 275/330 shards.
Steps: How can we find the bug ourselves? Play the event and complete tier 6
Connection Type Wifi
Please select your region Europe
Country United Kingdom

Message 22 of 312 (372 Views)
0

Re: Revan event 7* crashes, no rewards

Guys, the EA team won't be in for a few hours. Those that have experienced this problem, please give your ally code so they can check your account and credit missing shards.
__________________________________________________________
I am a volunteer on this forum, and not an employee of EA or CG, and happy to help in any way that I can.
Message 23 of 312 (545 Views)
0

Re: Revan event 7* crashes, no rewards

★★ Novice
Ally code: 754-734-772. Tier VI reward missing
Message 24 of 312 (532 Views)
0

Revan not unlocked on my account after completing the event

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone X
OS Version 11.4.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 973-339-531
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I completed the last 7-star step of the Revan event and as the opponent of the last step died, my game crashed with what I believe was error 3 (not 100%) certrain, and game asked to restart. I restarted the game, and found that my Jedi Knight Revan is at 275/330 shards and that Legend of the Old Republic event is no longer visible to me, making me unable to unlock this character. Thus I completed the event, but didn't get the character shards off the last step credited to my account nor am I able to enter the event any more.
Steps: How can we find the bug ourselves? I'm not sure how to replicate this exactly, but the crash occurred during the final dialogue which was being displayed during the final step of the Legend of the Old Republic.
Connection Type Wifi
Please select your region Europe
Country Finland

As many have reported, 55 shards are missing from my Revan due to the crash during the event, with no event showing up any more for me.

image_from_ios.png
image_from_ios_2.png
Message 25 of 312 (366 Views)
0
Highlighted

Re: Revan event 7* crashes, no rewards

[ Edited ]
★★★★ Novice

me same problem lol lol

plz work ea.....

 

my code 295389935

Message 26 of 312 (524 Views)
0

Missing Revan shards, event crashed

★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? S8
OS Version 7
Ally Code: (Find it here: http://bit.ly/AllyCode ) 222-867-675
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Like several others: Finished the Revan event but got a connection error and didn't get all the shards. The event is done and still missing 55 shards to unlock.
Steps: How can we find the bug ourselves? Check the account
Connection Type Mobile
Please select your region Europe
Country Sweden

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? S8
OS Version 7
Ally Code: (Find it here: http://bit.ly/AllyCode ) 222-867-675
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Like several others: Finished the Revan event but got a connection error and didn't get all the shards. The event is done and still missing 55 shards to unlock.
Steps: How can we find the bug ourselves? Check account
Connection Type Mobile
Please select your region Europe
Country Sweden

Screenshot_20190131-092920.png
Message 27 of 312 (359 Views)
0

Re: Revan event 7* crashes, no rewards

★★★★ Novice

Same issue for the last teir of the event 517-283-217

Message 28 of 312 (506 Views)
0

Re: Revan event 7* crashes, no rewards

★★★★ Novice
same here
Friend code : 345-285-449
Message 29 of 312 (495 Views)
0

GET SUPPORT AS YOU PLAY

Find and tap Contact Support in-game under Settings, or contact us on EA Help.

Contact EA Help

fifa-20-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help