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Re: Revan event 7* crashes, no rewards

by SanderCohens
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Original Post

Accepted Solution

Missing Jedi Knight Revan shards

EA Star Wars: Galaxy of Heroes Team

Hi all,

 

We've received multiple reports of missing Jedi Knight Revan shards after completing different tiers of the event, getting a connection error (Error Code 3.0) and forced client restart.

 

Initial investigation indicates that the issue affected players active between 08:13 - 08:32 UTC on 31/01/2019, right after the "Legend of the Old Republic Ancient Journey" event became active.

 

If you are one of the players affected please provide your Ally Code and we will come back with updates as soon as possible.

No additional details required at this time.

 

Thank you and apologies for the inconvenience.

Message 73 of 312 (4,147 Views)

Accepted Solution

Re: Missing Jedi Knight Revan shards

EA Star Wars: Galaxy of Heroes Team
Thank you all for your patience while we were looking into this.
Closing this thread and for any pending missing rewards from the Jedi Knight Revan event for players who completed different tiers on 31/01/2019, please refer to this new thread:
https://answers.ea.com/t5/Bug-Reports/Completed-Revan-event-on-31-01-and-still-missing-portraits-mat...

Thank you.

View in thread

Message 312 of 312 (366 Views)

All Replies

No revan rewards

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? None
OS Version Current
Ally Code: (Find it here: http://bit.ly/AllyCode ) 0000000000
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Error, no reward, no event to retry.
Steps: How can we find the bug ourselves? Try the event.
Connection Type Mobile
Please select your region North America
Country

Completed the Revan event tier 7. Got an error message after the event. Restarted the game to no tier 7 rewards and no more revan event. Attached are ss of the ui. 

 

Please assist. Thanks 

Heroes_2019-01-31-03-27-12.png
Heroes_2019-01-31-03-27-30.png
Heroes_2019-01-31-03-27-38.png
Message 1 of 312 (4,204 Views)

Revan event 7* crashes, no rewards

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Nexus 5x
OS Version 8
Ally Code: (Find it here: http://bit.ly/AllyCode ) 865446259
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Beat the Terentatek of the Revan event. It crashed upon victory. Didn't get the shards, can't replay the 7* tier to unlock Revan.
Steps: How can we find the bug ourselves? Play the event
Connection Type Wifi
Please select your region North America
Country Canada

So I beat the last tier of the Revan event only to have the game crash upon vixtory. Didn't get the shards, the event is gone from the list. Basically can't unlock Revan...

 

No connection problems.

Screenshot_20190131-032025.png
Screenshot_20190131-034458.png
Screenshot_20190131-034504.png
Message 2 of 312 (4,996 Views)

Re: No revan rewards

★★★★ Novice

I have the exact same issue. 

Message 3 of 312 (4,204 Views)

Missing Revan’s Ancient Journey reward

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? IPad
OS Version 12.1.3
Ally Code: (Find it here: http://bit.ly/AllyCode ) 345978889
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Missing reward from Tier 5 of Revan’s Ancient Journey
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Asia
Country

Game experienced error when finishing Tier 5 of Revan’s Ancient Journey. Resulting in failure to give the reward for that mission.

Message 4 of 312 (4,186 Views)
0

Revan event bug, round marked complete but missing 55 shards

[ Edited ]
★★★★ Newbie

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iphone 6s
OS Version 12.1.2
Ally Code: (Find it here: http://bit.ly/AllyCode ) 361-983-845
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Completed the Revan event right after it dropped. I got an error message after the 3rd and when I entered it was marked completed but I didn't get any of the rewards (shards or picture). I completed the event and now I am 55 shards short of Revan with no way of getting. Event disappeared as completed. Please help
Steps: How can we find the bug ourselves? Check my account, I am missing 55 shards.
Connection Type Wifi
Please select your region North America
Country USA

 Completed the Revan event right after it dropped. I got an error message after the 3rd (I think it was the tusken raider one) and when I entered it was marked completed but I didn't get any of the rewards (shards or picture). I completed the event and now I am 55 shards short of Revan with no way of getting. Event disappeared as completed. Please help, I've been looking forward to this character. 

Error 3.0

Message 5 of 312 (4,187 Views)
0

Re: Revan event 7* crashes, no rewards

[ Edited ]
★★★★ Novice

Same problem here.

 

Allycode 982983855

Message 6 of 312 (4,987 Views)
0
Highlighted

Re: Revan event 7* crashes, no rewards

[ Edited ]
★★★★ Newbie

Same here. Thanks for capturing the error code!

Ally Code:  361-983-845

Message 7 of 312 (4,977 Views)
0

Re: Revan event 7* crashes, no rewards

[ Edited ]
★★★★ Novice

Same here.  Ally code: 215-621-875

Message 8 of 312 (4,964 Views)
0

Re: Revan event 7* crashes, no rewards

★★★★ Novice

Same. 

 

This game just loves to torture us. 

 

EA is awful.

Message 9 of 312 (4,937 Views)

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