Missing Items

[Raebeii]

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Lg Fortune 2 & Lenovo Chromebook
OS Version N/A
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Storage/ Inventory
What do you expect to see? My storage items not go disappearing please
Connection Type Mobile
Please select your region South America
Country Phoenix
Additional feedback

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You can't see my missing items, I was moving things to my storage and I can no longer see them there. EX: I had won the Manhattan Double Door from the Modern Luxe update and already bought the A LA Mode carpet. I don't know what else I'm missing but its no where to be seen on my lot and I have no other lots either

[Raebeii]

Ive now thrown my house into inventory to see it was hiding on my lot but now a lot more items are missing, including my stairs I bought with real money. Someone please help asap

[Phantomlover1717]

The best thing at this time is to contact an EA game advisor about this issue.

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Due to COVID-19/Corona support is a little different than you're normally used to. Waiting times are also longer.
- Phone support is currently closed.
- Arabic and Dutch support languages aren't available.
- English support times are Mon-Sat from 8 AM to 11 PM UTC

More information is available in this post: https://answers.ea.com/t5/General-Discussion-Feedback/IMPT-Support-Options-Update/m-p/8864082#M24974

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You can contact them through The Sims Mobile app. First things first, write down your Player ID or take a screenshot of it.

- Open side menu
- Click the gear icon
- Click the 'Help & About' tab
- Click 'Help'
Your browser opens
- Scroll down and click on 'Contact Us'

Open the spoiler for picture how to get to the 'Contact Us' button:

Spoiler

The EA game advisor might ask you to perform a couple of troubleshooting steps you can find over here for Apple or Android. You can try those before contacting them, or while you're waiting on a reply.

If you're asked to clear data or reinstall the app, make sure your app is being back-upped to the App store or EA account.
The backup options might have turned off during a previous update. Your app will reset, but after creating a Sim you should get the popup to restore from the cloud.

An image in the spoiler on where to find the backup options:

Spoiler

If you choose the 'Report Bug' option you might not receive a reply from EA.

If you can't access the app for some reason. You can also contact EA outside of it.
You can contact EA through this link: https://help.ea.com/en/contact-us/
If you want to do so in a different language you can choose your country of choice in the upper right-hand corner.

You can also contact an EA game advisor through social media:
- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/