November 2018
Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone
OS Version 12.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 966-888-122
What type of issue do you have? Other
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Han Solo’s ability “Shoots first” is currently at level 7. It SHOULD be maxed which requires: zeta (20 pieces), omega (13 pieces), and mk III (30 pieces).
Steps: How can we find the bug ourselves? For Tech team or Developers --- You can find the bug by looking into the user activity database. If you can see a user's activity log and see when they upgrade an ability (specifically using Zeta materials), you should be able to find the entry logged when I upgraded Han Solo's "Shoots First" ability using Zeta materials. He was one of the first character's I used zeta materials on.
Connection Type Mobile
Please select your region North America
Country USA
I first noticed that Han Solo's "shoots first" reverted back to level 7 on Friday November 16 when I first reported this incident as "missing content." I noticed there was no zeta icon next to the character icon and when I further investigated found that the "shoots first" ability reverted back to 7. Customer service told me they couldn't do anything about it and that I have to "grind for the zetas" again... which is a pretty unacceptable response!
Han Solo’s ability “Shoots first” is currently at level 7. It SHOULD be maxed which requires: zeta (20 pieces), omega (13 pieces), and mk III (30 pieces). The least thing they could do is provide the materials to zeta his ability so I don't spend weeks trying to gather all the materials just to upgrade the same ability again!
Gathering Zetas is a pretty frustrating experience and requires time to buy in fleet store, what for an event, etc, so I usually take time to research forums before deciding which character to use zeta materials on. Every ability I use zeta materials on is deliberate and memorable and Han Solo's ability was one of the first (it use to be more popular back in the day )
Any help or feedback on how to restore Han Solo's ability is appreciated! I’m very wary about continuing to play and use zeta + other materials because of this unfortunate bug.
This incident has me concerned over whether my zeta abilities will disappear. I will now take snapshots every time I zeta a skill.
Thanks,
rorostar
November 2018
November 2018
The date is written in my bug report: nov 16th when I first noticed it missing and reported it to customer service. It was a lot of emailing back and forth and then them pretty much telling they can’t do anything and to just “grind” for the zetas again...just to re-upgrade the same ability I had already upgraded prior.
November 2018