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Missing Grand Moff Tarkin capital ship shards

by AbC2356a4656850
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Original Post

Accepted Solution

Missing Grand Moff Tarkin capital ship shards

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Iphone
OS Version 11
Ally Code: (Find it here: http://bit.ly/AllyCode ) 814858968
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I completed tier III of grand moff Tarkin capital ship challenge, but I never received the shards to upgrade the ship. Now I’m stuck with no opportunity to upgrade and complete for Zeta material
Steps: How can we find the bug ourselves? 2 options Option 1: release the shards to inbox so I can upgrade the ship and complete the next tier Option 2: reset the ship challenge for me so I can complete the tier and do the upgrades.
Connection Type Wifi
Please select your region North America
Country USA

I can send additional pictures after I post the thread, but it has been this way since May of 2017, I’d like to get it fixed.
A1F7585C-BC5A-45C6-9EE8-A6019DF73679.png
Message 1 of 15 (290 Views)

Accepted Solution

Re: Missing Grand Moff Tarkin capital ship shards

EA Star Wars: Galaxy of Heroes Team
We checked your account and the missing Executrix shards should be in your inbox now. Apologies for the inconvenience and thank you for the report.

View in thread

Message 2 of 15 (341 Views)

All Replies

Re: Missing Grand Moff Tarkin capital ship shards

EA Star Wars: Galaxy of Heroes Team
We checked your account and the missing Executrix shards should be in your inbox now. Apologies for the inconvenience and thank you for the report.
Message 2 of 15 (342 Views)

Re: Missing Grand Moff Tarkin capital ship shards

★★★★ Novice
I cannot thank you enough, that is all I ever wanted!!!!!!!!!!
Message 3 of 15 (259 Views)

Re: Missing Grand Moff Tarkin capital ship shards

★★★★ Novice
Is there any way to add Zeta’s to the account as well since it has been missing since last May?
Message 4 of 15 (257 Views)

Re: Missing Grand Moff Tarkin capital ship shards

★★★★ Novice

Having same issue

Screenshot_20190117-152419_Heroes.jpg
Message 5 of 15 (178 Views)

Re: Missing Grand Moff Tarkin capital ship shards

★★★★ Novice

My ally code 657-941-748. 

Message 6 of 15 (169 Views)

Re: Missing Grand Moff Tarkin capital ship shards

@awaddagin Do you have five non-capital (ie NOT Executrix) at 3* or higher?

It is likely you don't meet the requirements for the mission. The counter at the bottom is currently wrong, it includes the capital ship in the count.

It looks like you only have four 3* (or higher) non-capital ships.

Alternatively, is your Executrix 3* or higher? If you can supply the correct ally code (the one above is wrong) we can have a look for you.
__________________________________________________________
I am a volunteer on this forum, and not an employee of EA or CG, and happy to help in any way that I can.
Message 7 of 15 (158 Views)

Re: Missing Grand Moff Tarkin capital ship shards

★★★★ Novice

Apologies my code is 657-941-784 and I cant get past 2stars 

Message 8 of 15 (155 Views)

Re: Missing Grand Moff Tarkin capital ship shards

★★★★ Novice

I do have 5 non capital at 3* and higher

Message 9 of 15 (151 Views)

Re: Missing Grand Moff Tarkin capital ship shards

Yeah, that's the problem. Once you complete the Fleet Commander training/capital ship training tier required to promote Executrix to 3* you will be able to enter the mission you have screenshot.

Hope this helps.
__________________________________________________________
I am a volunteer on this forum, and not an employee of EA or CG, and happy to help in any way that I can.
Message 10 of 15 (142 Views)

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