Missing Grand Moff Tarkin capital ship shards

by AbC2356a4656850
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Original Post

Accepted Solution

Missing Grand Moff Tarkin capital ship shards

★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Iphone
OS Version 11
Ally Code: (Find it here: http://bit.ly/AllyCode ) 814858968
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I completed tier III of grand moff Tarkin capital ship challenge, but I never received the shards to upgrade the ship. Now I’m stuck with no opportunity to upgrade and complete for Zeta material
Steps: How can we find the bug ourselves? 2 options Option 1: release the shards to inbox so I can upgrade the ship and complete the next tier Option 2: reset the ship challenge for me so I can complete the tier and do the upgrades.
Connection Type Wifi
Please select your region North America
Country USA

I can send additional pictures after I post the thread, but it has been this way since May of 2017, I’d like to get it fixed.
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Accepted Solution

Re: Missing Grand Moff Tarkin capital ship shards

Community Manager (retired)
We checked your account and the missing Executrix shards should be in your inbox now. Apologies for the inconvenience and thank you for the report.

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Message 2 of 19 (1,314 Views)

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Re: Missing Grand Moff Tarkin capital ship shards

Community Manager (retired)
We checked your account and the missing Executrix shards should be in your inbox now. Apologies for the inconvenience and thank you for the report.
Message 2 of 19 (1,315 Views)

Re: Missing Grand Moff Tarkin capital ship shards

★★ Novice
I cannot thank you enough, that is all I ever wanted!!!!!!!!!!
Message 3 of 19 (1,232 Views)

Re: Missing Grand Moff Tarkin capital ship shards

★★ Novice
Is there any way to add Zeta’s to the account as well since it has been missing since last May?
Message 4 of 19 (1,230 Views)
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Re: Missing Grand Moff Tarkin capital ship shards

★★ Novice

Having same issue

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Re: Missing Grand Moff Tarkin capital ship shards

★★ Novice

My ally code 657-941-748. 

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Re: Missing Grand Moff Tarkin capital ship shards

@awaddagin Do you have five non-capital (ie NOT Executrix) at 3* or higher?

It is likely you don't meet the requirements for the mission. The counter at the bottom is currently wrong, it includes the capital ship in the count.

It looks like you only have four 3* (or higher) non-capital ships.

Alternatively, is your Executrix 3* or higher? If you can supply the correct ally code (the one above is wrong) we can have a look for you.

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Re: Missing Grand Moff Tarkin capital ship shards

★★ Novice

Apologies my code is 657-941-784 and I cant get past 2stars 

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Re: Missing Grand Moff Tarkin capital ship shards

★★ Novice

I do have 5 non capital at 3* and higher

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Re: Missing Grand Moff Tarkin capital ship shards

Yeah, that's the problem. Once you complete the Fleet Commander training/capital ship training tier required to promote Executrix to 3* you will be able to enter the mission you have screenshot.

Hope this helps.

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