Missing GA rewards

[Kagain123]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone X
OS Version 12.2
Ally Code: (Find it here: http://bit.ly/AllyCode ) 916-525-394
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug After the recent Grand Arena round 2, I didn’t receive the round rewards
Steps: How can we find the bug ourselves? Check in game mail for rewards
Connection Type Mobile
Please select your region North America
Country USA

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After today’s ending of round 2 of grand arena, I didn’t receive the round rewards. I lost the round and did participate, but didn’t receive the 6 MK 2 modulators. In addition, a guildmate also didn’t receive his rewards and he won his round. 

[EA_HighCommand · Accepted solution]

Hi @Kagain123,

We've checked your account and you claimed the reward (5 Mk 2 Pulse Modulator) for round 2 on 04/16/2019, 11:12 pm GMT+0100. For future issues on missing items, rewards, etc. please get in touch with our Customer Support, they should be able to help.

[EA_HighCommand · Accepted solution]

Hi @Kagain123,

We've checked your account and you claimed the reward (5 Mk 2 Pulse Modulator) for round 2 on 04/16/2019, 11:12 pm GMT+0100. For future issues on missing items, rewards, etc. please get in touch with our Customer Support, they should be able to help.