January 2021
Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 11
OS Version 14.3
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I’m not sure.
What do you expect to see? The Eco Retreat fully furnished home in my game since I bought it.
Connection Type
Please select your region North America
Country United States
I bought the Eco Retreat fully furnished home and it hasn’t appeared in my game. I only received the lot without my house. I spoke to an advisor and he said that it’s been an issue for other players as well? When will this problem be fixed?
Solved! Go to Solution.
December 2022
Hi @xtwwx6ov5anr,
I'm sorry, @Ilois4 and @SalixCat are correct, the staff on this site can't help with missing content cases on Answers HQ. Since this isn't something we can assist with directly, I am going to lock this thread.
If you're missing items, for anything, and can't see them in either of your inventories, then you'll need to get in touch with the EA Help Support team asap to take a look into it and let you know what they can do to help. Use the steps listed below in the spoiler tags to prepare and contact the support team.
- EA_Lanna
- How to check your in-game inventories:
If you’re missing an item that you received, check your Inventory. Remember, you have two different inventories.
Buy/Build Inventory
- Have this info ready when you reach out to the support team:
- How to contact support
If you’re playing The Sims Mobile and the game crashes, your items go missing, or you can’t sign in, here’s how to get help.
Cool. Do I need to know anything else before I contact you?
Having your Player ID makes it easier for us to help you. Here’s how to find it.
But the game won't load!
If the game won’t load and you’re looking for help in a browser, type what you’re looking for in the Search box to see if we have an article that can help, or click the Contact Us button below. Select the topic that best matches your situation to make sure you get the right help.
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds
January 2021 - last edited January 2021
@yourseoulry I only know of an issue where the wood paneling disappeared after an update.That was fixed in August 2020.
I need to ask, are you sure you tapped on the right option when you made your purchase? How much did you pay?
I'll ask if there is something that can be done to fix this issue or if it is a bug that must be fixed.
January 2021
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds
May 2021
May 2021
May 2021
May 2021
October 2021
December 2022
Could you please help me, I also bought the eco retreat (it charged me twice actually) and it just doesn't show up anywhere.