Missing Compensation Rewards DSTB

[liangrq77]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Iphone 6s plus
OS Version IOS 11.4
Ally Code: (Find it here: http://bit.ly/AllyCode ) 271-246-332
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I participated in the previous Dark Side Territory Battle and did not receive compensation for the canceled week
Steps: How can we find the bug ourselves? u alr found that
Connection Type Wifi
Please select your region Asia
Country Hong Kong

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I completed a DSTB in like in April, been a while I cant remember clearly. Then, in May, a DSTB is cancelled due to game update. And EA/CG has promised to give a same reward to anyone who participate the previous one.

[EA_HighCommand · Accepted solution]

Hi @liangrq77 and thank you for the report.

Can you please get in touch with our support, they can resolve this for you, as announced HERE. Thank you.

[EA_HighCommand · Accepted solution]

Hi @liangrq77 and thank you for the report.

Can you please get in touch with our support, they can resolve this for you, as announced HERE. Thank you.

[liangrq77]

Actually I did. But here is the reply, I’m so helpless. He literally asked me go to Forum to ask again. So that’s why I come here

Thank you for contacting EA help. My name is Kapil and and I would assist you with your issue today.

I have gone through your email and found that you are facing some bug in Star Wars: Galaxy of Heroes. I know this can be upsetting for you. I really appreciate your feedback towards the game. We cannot make changes or correct game bugs directly. I will make sure to forward the same to our concern department.

You can however report this at the official forums, so that the moderators and Game experts can take a note of it and investigate this further.

Further, please post your query on the official forums at:

https://forums.galaxy-of-heroes.starwars.ea.com/

However, for the inconvenience caused I would like to add 200 Crystals into your account. If you are agree to this, please let us know.

I look forward to your reply.

You can also find answers to common questions on EA Help at http://help.ea.com , or ask our community experts by visiting Answer HQ at http://answers.ea.com.

Once again thank you for contacting EA help!

[EA_HighCommand]

Hi @liangrq77 and thank you for the reply.

I am sending you a PM with some more details.