Missing Card

[Wizy2709]

Product: FIFA 19
Platform:Sony Playstation 4
What is your gamertag/PSN ID? bee-dark543
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? Transfer Market
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 07/11/2018
What time did you see the bug? (HH:MM AM/PM) 9:00 PM
What is your time zone? GMT (UTC)
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? i dont know
What happens when the bug occurs? the card dissapeard
What should be happening instead? get my card back

‌

so, yesterday, i bought alderweireld. i wanted the card with 87 ovr, but, my wrong i bought the 85 one. then, i listed him on market, and the card dissapeard from market, from club, from active squad. and if the card was sold, i didn t received the money...

[EA_Darko · Accepted solution]

Hey @Wizy2709 could it be a case that you quick sold the item or discarded it?

The best thing to do is speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko

[EA_Darko · Accepted solution]

Hey @Wizy2709 could it be a case that you quick sold the item or discarded it?

The best thing to do is speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko

[interthescam]

The exact same thing happened to me and I did not get the card. It was Ones to Watch 86 Richarlison and I put it up for transfer. It did not get bought and as I went to go put it back up for transfer, it disappeared. I would really like the card back so that I can do the Squad Building Challenges that expire soon.

[EA_Darko]

Hey @interthescam if you are missing an item and it is not in your club or discarded pile then please speak with our live support using the steps I posted above.

Darko