Missing BB8 shards.

[LieutenantChips]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone
OS Version Latest
Ally Code: (Find it here: http://bit.ly/AllyCode ) 756179767
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Incorrect/missing shards received to unlock legendary character on tier VI.
Steps: How can we find the bug ourselves? Unsure
Connection Type Wifi
Please select your region Europe
Country England

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I think I received incorrect shard numbers to unlock BB-8 due to one and only time loss of connection to game server/client at tier vi, so BB-8 isn’t unlocked and stuck on 120 shards and won’t be able to 7*

[EA_HighCommand · Accepted solution]

Hi @LieutenantChips,

The missing 25 shards should be in your inbox now. Sorry for all the trouble.

[EA_HighCommand]

Hi @LieutenantChips and sorry to hear that.

The ally code you've provided doesn't bring up an account. Can you double-check that it is the correct one?

PS: You can always get in touch with our Customer Support for any missing items, rewards, etc. they should be able to assist.

[LieutenantChips]

@EA_HighCommand My apologies! It should be 576-179-767.

[EA_HighCommand]

No worries, cheers for that. I have a look in a minute.

[EA_HighCommand · Accepted solution]

Hi @LieutenantChips,

The missing 25 shards should be in your inbox now. Sorry for all the trouble.

[LieutenantChips]

@EA_HighCommand That’s great! Thanks for the help! May the Fifth be with you