Missing Apex Coins

[Pachuurisu]

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GeForce GTX 1050
Enter RAM memory size in GB 8
What is your gamertag/PSN ID/EA Account name? Pachuurisu
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Launched the game to play the new season 7.
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. N/A
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 05.11.20 19:00 PST
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Updating the game made and lost 450 coins.
What should be happening instead? I should have 1050 apex coins.
Steps: How can we find the bug ourselves? I don't know.

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I finished the season 6 battle pass on November 3rd and had 1050 apex coins which should be enough to purchase the next battle pass. Updated the game today (November 5th) to play the new season and I only have 600 apex coins remaining (450 missing) which is not enough to buy the new battle pass. I do not know where the coins went, and I have contacted EA and they advised me to post on here.

[EA_Aljo · Accepted solution]

Hi there, @Pachuurisu.

For help with missing content, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

[EA_Aljo · Accepted solution]

Hi there, @Pachuurisu.

For help with missing content, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

[Pachuurisu]

Hi,

I started off with an open case with the live support... but after two different people they told me to post onto here and did not provide me with any solutions.

[Pachuurisu]

@EA_Aljo
Hi,

I started off with an open case with the live support... but after two different people they told me to post onto here and did not provide me with any solutions.

[Pachuurisu]

Outrageous. Was bounced back and forth by live customer service agents with a solution. And tells me that my problem has no fix and their information also does not add up and either pushes me to another agent or tries to end the conversation. Cannot explain why my apex coins are missing despite after multiple confirmations with "no further transactions" of whre I did not spend my coins... yet cannot tell me why the coins are missing except "but this is the truth." Infuriating.

[EA_Aljo]

@Pachuurisu 

I'm sorry, but we can't discuss your account details on Answers HQ. This isn't something I can help with. You'll need to continue working with an advisor.

[GrimReaper1306]

@Pachuurisu I had the same problem... didn't get solved...so they said that I've purchased packs and that there aren't any hacks on my account