May 2018 - last edited May 2018 by EA_HighCommand
Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? LG G6
OS Version Android 7.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 818 - 244 - 297
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Completed the 7* Emporer Palpatine event but was not rewarded the shards to upgrade to 7*. I have access to the mythic event and completed it but no 7*.
Steps: How can we find the bug ourselves? Look at my account
Connection Type Wifi
Please select your region North America
Country Canada
Completed the 7* Emporer Palpatine event but was not rewarded the shards to upgrade to 7*. I have access to the mythic event and completed it but no 7*.
Solved! Go to Solution.
May 2018
Hi @Mcarts29 and thank you for the report.
Please post your Ally code, not your player ID (we've removed it, for security reasons).
I am sending you a PM with details in a moment.
May 2019
I have the exact same issue but I am on iPhone. Were you able to get a resolution? I have contacted help MANY times with open tickets and have been told they can’t do anything. Can someone please help? I’ve been playing for years and feel cheated by this bug.
May 2019