August 2018
Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Motorola Moto g5+
OS Version 7.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 976918248
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I bought a refresh on a hard stage, the one with the shoretrooper... It discount my Cristal, but no refresh ... I tried to bought again, no refresh... Then pop out an error... I close and re opened my app... It discount my Cristals, TWO times, but no refreshes... Refund please!
Steps: How can we find the bug ourselves? But refreshes until it get an error?
Connection Type Wifi
Please select your region Other
Country Chile
Dont have an screenshot, how would I know that was going to happen??
Solved! Go to Solution.
August 2018
Hi there,
We checked your account and it looks like the normal energy refreshes you purchased were received correctly.
You purchased 3 normal energy refreshes on 8/30/2018 at 15:17 GMT (3 x 50 Crystals, each energy refresh grants 120 Normal Energy which equals to a total of 360 Normal Energy).
You then spent 380 Normal Energy on the following nodes:
5 x 20 = 100 energy on Light Side Hard 9-A (Darth Sion and Kylo Ren's Command Shuttle) at 8/30/2018, 15:18 GMT
5 x 12 = 60 energy on Dark Side Hard 3-A (Range Trooper) at 8/30/2018, 15:18 GMT
5 x 12 = 60 energy on Dark Side Hard 1-A (Sabine Wren) at 8/30/2018, 15:18 GMT
5 x 20 = 100 energy on Dark Side Hard 7-B (Visas Marr) at 8/30/2018, 15:18 GMT
5 x 12 = 60 energy on Light Side Hard 3-A (Resistance Trooper) at 8/30/2018, 15:19 GMT
Hope this helps clear the confusion.
However, if there are any additional issues, please contact our Customer Support team on help.ea.com
Thank you.
August 2018
Hi there,
We checked your account and it looks like the normal energy refreshes you purchased were received correctly.
You purchased 3 normal energy refreshes on 8/30/2018 at 15:17 GMT (3 x 50 Crystals, each energy refresh grants 120 Normal Energy which equals to a total of 360 Normal Energy).
You then spent 380 Normal Energy on the following nodes:
5 x 20 = 100 energy on Light Side Hard 9-A (Darth Sion and Kylo Ren's Command Shuttle) at 8/30/2018, 15:18 GMT
5 x 12 = 60 energy on Dark Side Hard 3-A (Range Trooper) at 8/30/2018, 15:18 GMT
5 x 12 = 60 energy on Dark Side Hard 1-A (Sabine Wren) at 8/30/2018, 15:18 GMT
5 x 20 = 100 energy on Dark Side Hard 7-B (Visas Marr) at 8/30/2018, 15:18 GMT
5 x 12 = 60 energy on Light Side Hard 3-A (Resistance Trooper) at 8/30/2018, 15:19 GMT
Hope this helps clear the confusion.
However, if there are any additional issues, please contact our Customer Support team on help.ea.com
Thank you.
December 2018
I have the same problem, i refresh the node hard 8c AND i lose 500 cristals More or less for only a refresh
December 2018
What happened with my cristals?