Message Error

by beckrevn
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Original Post

Accepted Solution

Message Error

★★ Novice

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Lgmp260
OS Version Android
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003856513211
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? It just started while playing my game.
What do you expect to see? Help hopefully
Connection Type Mobile
Please select your region North America
Country USA
Additional feedback It just started in the last few days.

The message errorScreenshot_2019-11-23-13-22-15.png

Message 1 of 4 (389 Views)

Accepted Solution

Re: Message Error

EA Live QV Team

Thanks for letting us know you're having this issue, we're investigating it Standard smile When you press Okay it should bring you back to your game, if that is ever not the case please let us know

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Re: Message Error

★★ Novice

Is this my player ID

Message 2 of 4 (384 Views)

Re: Message Error

EA Live QV Team

Thanks for letting us know you're having this issue, we're investigating it Standard smile When you press Okay it should bring you back to your game, if that is ever not the case please let us know

Message 3 of 4 (337 Views)

Re: Message Error

★★ Novice

Thank you

Message 4 of 4 (325 Views)