[Megathread] Incorrect Rank from Previous Season [ Edited ]

[CrispyGibletsTTV]

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One X
What is your gamertag/PSN ID/EA Account name? CrispyGiblets
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? All of them
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Trying to access series 2 rewards
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Loaded the game after an update
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? Many
When did this happen? (dd.mm.yy hh:mm) 04.02.20 24.00
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The game is showing incorrect stats for series 2 stating that I was at gold when I hit apex predator i'm also not recieving rewards for hitting apex predator I also have screenshots of when i hit apex predator. Nothing i do works to restore the rank i had at end of season or to claim rewards.
What should be happening instead? I should have the correct ending rank and rewards that i worked for.
Steps: How can we find the bug ourselves? Honestly i just want my dive trail and weapon charm for hitting predator

‌

Please fix this I put so much effort into recievming my rank and was met with pure shattering disappointment 

[Admin - edited thread title to reflect issue]

[EA_David · Accepted solution]

Hello,

Some players will have had RP removed this season. If this is the case for you, please check the email address associated with your EA account, there should be an email with details of the action taken. 

If you have no email, please be sure to check your spam/trash folders. 

Thank you. 

[flexisaurus666]

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One X
What is your gamertag/PSN ID/EA Account name? Noah Kogarashi
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Logging in
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? 2970
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I did not receive my ranked rewards for being #395 Apex Predator in Season 3
What should be happening instead? I should have my Apex Predator dive trail, badge, and gun charms
Steps: How can we find the bug ourselves? Unsure

‌

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One X
What is your gamertag/PSN ID/EA Account name? Noah Kogarashi
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Pathfinder
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Lobby Menu
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Buying the battle pass
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? 2970
When did this happen? (dd.mm.yy hh:mm) 04.02.20
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I updated my game today only to find no ranked rewards from Season 3 and my current rank says “Master” but “Silver 2” in bottom left hand corner. I reached Apex Predator #395 last season and am looking for my game to be updated with the rewards I earned.
What should be happening instead? I should have the Season 3 Apex Predator Dive Trail, banner badge, and gun charm
Steps: How can we find the bug ourselves? Unsure

‌

[ClutchByteMe]

I have the same issue but i am on PC. was rank 3769 and didnt receive my trail or badge.

[LDSK_Chupacabra]

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One X
What is your gamertag/PSN ID/EA Account name? Ldsk Chupacabra
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Na
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Pathfinder
Which Legends were your squad mates using (if applicable)? Na
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Na
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Na
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? Na
When did this happen? (dd.mm.yy hh:mm) 02/04/2020
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Log in to find that I didn't receive series 2 rank rewards for Apex predator. badge, dive trail, and gun charm.
What should be happening instead? I should have Log in to find that I did receive series 2 rank rewards for Apex predator. badge, dive trail, and gun charm. But again this did not happen
Steps: How can we find the bug ourselves? Na

‌

Log in to find that I didn't receive series 2 rank rewards for Apex predator. badge, dive trail, and gun charm. I was Apex predator series 1 and 2

[NV-Seiryl]

i have same problem here please fix it now respawn entertaiment 

[CloudyTED]

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GTX 1080ti
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? CloudyTED
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. CloudyTED
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Loading into the match from the lobby
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. menu
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. -
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? -
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? -
What should be happening instead? to get what I need
Steps: How can we find the bug ourselves? idk

‌

Hi, I was a predator in season 3, just what I got into the game and I noticed that I didn't get a trail and a badge for the predator, why?

I really need an answer, in the lobby the ranked appears as I gold 4 and above appears as I master.

[Vex-fakiez]

@LDSK_Chupacabra I’m having the same problem

[Gyngerrr]

I too am having the error. Didn't receive anything and I am Silver 2.

[Sttevaa]

me too

[Acqva]

anch io PC reward predator mancanti al posto che platino bronzo