[Megathread] Grand Soiree Event Challenges Gone.

by Jokersdolly
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Original Post

Accepted Solution

[Megathread] Grand Soiree Event Challenges Gone.

[ Edited ]
★★★★★ Novice

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Slim
What is your gamertag/PSN ID/EA Account name? Jokersdolly
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Gandarris
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Opening the game
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? None
When did this happen? (dd.mm.yy hh:mm) January 15, 2020
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The grand soiree event is no longer on the game at all, my challenges are not available (like I can't even see them), the game is glitching around, and challenges on my boyfriends playstation says they aren't done even though we have beyond completed them, when the event loads it says my play game challenge and damage challenge aren't competed even though they were completed last night.
What should be happening instead? The grand soiree event should be available and the challenges should be viewable.
Steps: How can we find the bug ourselves? I don't know. But it needs to be fixed ASAP.

I literally don't have access to the event, my challenges, or any of the event store. I'm super pissed, especially where these game modes only last for 2 days. This is a huge issues and makes playing the game impossible. Not to mention the fact I haven't gotten the past few weeks weekly challenges. The one or two times I've gotten the event to load, it says my damage challenge and play a game challenge aren't completed even though I completed them last night. 

Message 3 of 875 (19,488 Views)

Accepted Solution

Re: Grand Soiree Event Gone.

[ Edited ]
Community Manager

Hey everyone. 

 

The patch to fix the Challenge issues just went live and is rolling out now: 

 


Thanks for sticking with us while this was under investigation! 

 

[Marking this as solved for visibility.]

/Kent

Kent.png

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Message 867 of 875 (5,500 Views)

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All Challenges Not Appearing

★★★★★ Newbie

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? Killjoy_Green
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Challenges
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Trying to look at the event challenges
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 0 (in match lobby)
When did this happen? (dd.mm.yy hh:mm) 14.01.20
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I cannot see any challenges and when I click the “about” tab for the Grand Soirée the game crashes
What should be happening instead? I can actually see and progress the challenges
Steps: How can we find the bug ourselves? Test your broken game before you push out a scammy microtransaction event.

No challenges are visible and I have no way to look at them, trying to look at my event challenge scorecard results in a crash

Message 1 of 875 (17,830 Views)

Grand Soiree event vanishing

★★★ Newbie

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? suicidalsickened
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Pathfinder
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Capitol City
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Died in a fight
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 2
When did this happen? (dd.mm.yy hh:mm) 01.15.2020 3:25
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I no longer have access to the event or the challenges.
What should be happening instead? I should be able to play the event
Steps: How can we find the bug ourselves? I don’t know man

Aaaaa please help I want to do my challenges and get rewards

Message 2 of 875 (19,523 Views)

No event or challenge access

★ Apprentice

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Slim
What is your gamertag/PSN ID/EA Account name? SyKo_Slamma
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. SLSD_Ride_Red
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Gibraltar
Which Legends were your squad mates using (if applicable)? Caustic
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Hit the main menu and couldnt access challenges or the event challes or game mode.
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Leaving a match
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 10+
When did this happen? (dd.mm.yy hh:mm) 15.01.20 16:20 est
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? System crashes then reboots to menu fine with no access still
What should be happening instead? I should be playing duos
Steps: How can we find the bug ourselves? Recover my challenges

Help

Message 4 of 875 (19,458 Views)

Re: Grand Soiree event vanishing

★★★ Novice

Grand Suaree dissapeared for me too in the same way then my game self uninstalled and when I redownloaded it, all the event and challenges dissappeared. It says, "Playlist unnavailable, Unknown on the mode selection."

Message 5 of 875 (19,501 Views)

Re: Grand Soiree event vanishing

★★★ Newbie

I have a second PS4 so I’m gonna try it out on that one but I’m gonna be real sad if I can’t participate in the event

Message 6 of 875 (19,473 Views)

Re: Grand Soiree event vanishing

★★★ Novice

Same issues restarted PS4 and reloaded game no event tab or challenges 

Message 7 of 875 (19,466 Views)

Cant do weeklies

★★ Novice

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Slim
What is your gamertag/PSN ID/EA Account name? Sandstorm11533
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Crypto
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Challenges Tab
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Returning to lobby
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 6
When did this happen? (dd.mm.yy hh:mm) 14.01.2020 8:00 EST
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Cant see challenges or open the challenges tab.
What should be happening instead? Should see my challenges.
Steps: How can we find the bug ourselves? I dont know.

 

 

Message 8 of 875 (17,885 Views)

Grand Siree Arcade Event Bug

★★★ Newbie

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Slim
What is your gamertag/PSN ID/EA Account name? Moonlight_star21
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. DarkRouz93
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Bloodhound
Which Legends were your squad mates using (if applicable)? Crypto
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Everytime we back into the lobby after a match, The Grand Soiree Arcade challenge is gone
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Recover all our challenge that we already earned it
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? more than 20th times
When did this happen? (dd.mm.yy hh:mm) 15.01.2020 04:40pm
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The Grand Soiree Arcade challenge gone every time we back into lobby after a match
What should be happening instead? Fix the bug ASAP
Steps: How can we find the bug ourselves? Grand Soiree Arcade challenge

Please refix the bugs and recover our challenge that we already earned it thanks

Message 9 of 875 (19,431 Views)

Re: Grand Soiree Event Gone.

Community Manager

Thanks for the report. We're working on gathering information on this to get it sent up to the team. 

 

 

/Kent

Kent.png
Message 10 of 875 (19,437 Views)